Emergency Dispatch Communications Specialist

Emergency Dispatch Communications Specialist

Join AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Job Description:

Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties as assigned. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Completes the CAD log with patient demographics and time-stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician. Manages high-stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre-alerts to incoming calls, alerting units, and promptly updating the status of units.

Knowledge, Skills, and Abilities:

• Proficient verbal and written communication skills
• Proficient in computer database skills
• Proficient in real-time documentation in electronic format
• Knowledge of AH policies, procedures, and protocols
• Advanced computer skills
• Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities
• Critical-thinking and problem-solving ability
• Ability to function in a fast-paced, stressful environment
• Ability to engage in self-evaluation about performance and professional growth
• Ability to accept constructive feedback regarding work performance
• Ability to establish and maintain cooperative working relationships with others contacted during work
• Understanding of Health Insurance Authorization process
• Medical terminology and/or coding skills

Education:

High School Grad or Equiv

Field of Study: High School Diploma or Equiv Required

Work Experience: 1+ year minimum relevant communications center experience

Additional Information: N/A

Licenses and Certifications:

Emergency Medical Tech Cert (EMT) Preferred

Licensed Paramedic (PARA) Preferred

Driver's License (DL) Preferred

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

Pay Range: $19.23 $30.77

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.