Change Management Analyst

Change Enablement Analyst

Required Education: • Associate Degree Preferred Education: • Bachelor's Degree Required Skills & Experience: • Experience in an agile environment – Recommended, not required. • Experience with Confluence – Recommended, not required. Must have experience with similar tool. • Microsoft 365 (Teams, SharePoint, Office) • Background working with IT organization supporting technology, process, or business change initiatives. • Must be able to develop and execute change enablement/change management plans for new or updated technologies and processes; Experience creating knowledge base articles, technical documentation, or similar support materials. • Ability to engage and collaborate with business stakeholders, project teams, and IT partners. Creating training materials for self-service, virtual, and/or instructor-led learning. • Experience executing end-to-end technology change efforts using a change management framework (e.g., Prosci, Kotter, or similar) Top 3 Required Skills: • Self-Starter capable of engaging and collaborating with multiple project or product stakeholders to analyze technology change impacts. • Experience executing end-to-end technology change within a change framework (ex. Kotter, Prosci, etc or hybrid) • Demonstrated ability to create resources to support change (Communications, Digital Learning Guides, and AI Tools). The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure. Ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process. The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and re-enforce best practices during post-implementation monitoring. Job Responsibilities: • Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners • Analyze (or re-engineer) business and technology processes clearly and comprehensively • Define and evaluate change effectiveness against measurable objectives through all phases of the project • Demonstrate experience with one or more documentation tools to create high-quality knowledge base articles/technical documentation with consistent formatting – sample required • Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required • Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video) – sample required

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**