Help Desk Specialist
$18 - $20 per hourPaladin Consulting
We are hiring for an Associate I Help Desk role in Birmingham, AL. Seeking candidates with 1-5 years of experience in Help Desk, Service Desk, Desktop Support, or IT Support environments. Location: Birmingham, AL 35242 Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay Rate: $18-$20/hour Duration: Long-term contract with potential for hire Responsibilities: Provide first-level IT support to end users Troubleshoot hardware, software, and connectivity issues Respond to and document support requests in a ticketing system Resolve issues remotely or escalate as needed Support Windows operating systems, Microsoft Office/O365, and end-user devices Deliver excellent customer service and meet SLA requirements Requirements: 1-5 years of Help Desk, Technical Support, or Desktop Support experience Experience with Windows OS, Microsoft Office/O365, Active Directory, and remote support tools Knowledge of ticketing systems such as ServiceNow, Remedy, Zendesk, or similar Strong troubleshooting, problem-solving, and customer service skills CompTIA A+, Network+, or similar certification preferred High School Diploma or equivalent Interested candidates can apply or send their resume directly for consideration. #J-18808-Ljbffr
Vacancy posted 12 hours ago
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