IC-Host/Door

Job Description

Job Description

Ida Claire - South of Ordinary an intriguing, southern-inspired destination for relaxing suppers, slow weekend brunching or a meeting hub for business lunches and happy hour. Just like our home made biscuits, the Ida Claire Family always rises to the occasion. Our menu is inspired by people who love to cook food, and cook food with love. It is notched up southern classics with some international influences.

We're seeking enthusiastic folks with experience in high-volume upscale restaurants, a genuine desire to grow in a fast-paced environment, and a passion for great southern inspired food. If you're inspired by international flavors and local sourcing, come join our team.

Host / Hostesses

Greet and seat all guests in a hospitable, friendly, and timely manner.

Handle all incoming telephone calls, after the third ring, using professional verbiage and with a positive and uplifting tone. Maintain a clean entrance area, hostess stand, and women's restroom.

Manage reservations system, including seating within reservation times, quoting proper wait names when necessary, and not over or under-booking the restaurant. Escorting guests to the proper assigned table while engaging in light conversation and providing the perfect hospitable start to their dining experience.

Responsibilities:

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work.
• Proper uniform should be worn at all times including dress, make up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guests' desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers after heading to the table for dinner.
• Keep floors, entry, and aisle ways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guest right of way and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us, and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.
• All hosts must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information.
• In addition to restaurant specific details, the host should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening.

Qualifications:

• Fun, energetic and professional attitude at all times while working.
• Ability to read, write, speak and understand English.
• Prior restaurant experiences is desired, but not required.

Equal Opportunity Employer