Product Support Supervisor

Job Description

Job Description

PAPE' MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – ROHNERT PARK, CA

PRODUCT SUPPORT SUPERVISOR:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you!

Pape' Machinery, a premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Supervisor to lead our team in Rohnert Park, CA.

At Pape', you can count on us to heavily invest in your career through training, resources, and support. We want to see your career flourish, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU'LL DO:

As our Product Support Supervisor, you will be responsible for the supervision and management of all shop and service processes, financials, and customer satisfaction at the Pape' Machinery branch in Rohnert Park. Every day, you will ensure the team manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers. Key responsibilities include:

• Oversee parts operations to meet sales, profit, and inventory goals.
• Regularly survey and work with customers to ensure they receive the highest level of customer satisfaction possible.
• Work with the Regional Product Support Manager on sales strategies, goals, and budgets.
• Recruit, hire, and maintain appropriate department staffing levels.
• Manage equipment needs, such as delivery trucks and tooling.
• Oversee parts returns and inventory levels.
• Coach and train members through performance reviews.

WHAT YOU NEED:

• Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager, with knowledge of construction and forestry equipment.
• Strong people skills, with an understanding of budgeting, planning, merchandising, and goal setting.
• Demonstrated success in personnel management, marketing, and sales.
• Computer skills, including the Microsoft Office suite.
• Ability to maintain good customer and employee relations.
• Leadership skills and mindset, with strong daily operational ability.
• Valid driver's license with a good driving record.

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.  
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.