Operations Manager

CircusTrix dba Defy Operations Manager Full-time, Onsite Department: Operations Reports to: General Manager FLSA: Exempt WHO YOU ARE You’re the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. RESPONSIBILITIES Lead Daily Execution and Team Success: Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency: Oversee daily park execution— including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow: Ensure guests feel welcome, safe, and supported from check‑in to check‑out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high‑volume guest flow with confidence. Champion Safety and Brand Standards: Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well‑functioning facilities and hold the team to brand standards. Lead by example to create a worry‑free, play‑filled environment for all. QUALIFICATIONS Minimum 2–3 years of formal management or supervisory experience in a high‑volume, guest‑facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time. Strong communication skills with ability to give feedback with care, build trust, and coach in the moment. Comfort with scheduling, labor targets, and supporting operational goals; understanding how day‑to‑day execution impacts the bigger picture. Hands‑on leadership style, willing to jump in to solve problems and run a shift. Comfortable with technology and operational systems; basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards. Availability to work evenings, weekends, and holidays. WHY THIS ROLE MATTERS As Operations Manager, you keep the park in motion, support guest joy, and ensure nothing falls through the cracks. BENEFITS Compensation: $54,000 annually plus bonus opportunity. Full‑time employees receive medical, dental, and vision coverage and a 401(k) plan with company matching. Eligibility for 401(k) based on age and tenure requirements. EEO STATEMENT CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr