Lead Phlebotomist

Under the direction of the area supervisor, the Lead Phlebotomist will ensure that the daily activities of the department are completely and accurately on time. They will maintain a safe and professional environment for clients and employees, perform specimen collection and processing duties following established policies and procedures, and act as a coach, mentor, instructor, and resource person for new employees, and work in conjunction with and under the supervision of the medical technologists, at times. These full‑time positions will require working 40 hours per week, variable shifts/hours, including rotating weekends and holidays. Responsibilities: Reads, understands, and complies with organizational and departmental policies, procedures, and protocols. Collects specimens in a timely manner and according to established procedures. Follows positive patient ID policy to accurately collect and label specimens. Communicates appropriately with clients, patients, and coworkers. Remains polite and courteous at all times. Communicates all unresolved problems immediately to the supervisor. Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed. Participates in teams and special projects. Performs other duties as assigned. Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc. Delegates phlebotomy priorities and other non‑urgent tasks to staff as needed. Keeps work area clean and neat. This includes waste disposal, stocking of supplies, and management of lab coat cleaning. Interacts with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner. Trains, mentors, and orients new employees as assigned. Completes all required documentation and statistical logs as required. Processes and/or packages specimens according to testing specifications. Investigates problems and documents occurrences appropriately in a timely manner. Assists and works with staff to ensure compliance with dress codes, policies and safety regulations. Immediately reports any violations to the supervisor. #J-18808-Ljbffr