Location Manager

Hello! We’re Polygon, a fast-growing, Dallas-based co-warehousing company. We provide flexible warehouses and workspaces for entrepreneurs and small businesses that need space to make, store, or ship their goods. We believe everyone should have a space to grow and feel at home. We are looking for a Location Manager to join our existing location team and support our Atlanta location. Overview As a Location Manager at Polygon, you’ll play an important role at the center of our Atlanta team, driving our membership growth, overseeing the on-site team and property, communicating with current and potential members, and making everyone feel welcome. The day-to-day for this role includes: giving tours, following up with potential members, facilitating the move-in process, customer service, managing the warehouse team, hosting events, networking, conflict resolution, and being the face of the brand on-site. If you want to avoid people and have a hard time responding quickly to emails, texts, and calls, this role is NOT for you. If you’re a self-starter who can manage yourself and you like the idea of creating a welcoming environment, this may be the role for you. Your success will not only shape the Atlanta location but also set a benchmark for future locations, and can lead to growth opportunities within our company. Responsibilities Drive membership growth, turning our location into a neighborhood of businesses Give welcoming tours, highlighting our value to potential members Help assess members’ needs and find a space that works best for them Walk members through the onboarding process so they feel at ease Build in-depth relationships with members, and help facilitate relationships between other members Manage warehouse associate and external partners to ensure security, cleanliness, and maintenance of the property Being the face of the brand on-site and being welcoming to everyone so they feel at home. Requirements Must be dependable with incredibly strong follow-through Effective in conveying value and converting new members Fluent in written and verbal communication Demonstrates active listening and ability to ask open ended questions Cultivates a sense of belonging and a welcoming environment Basic property maintenance understanding Competent with CRM tools to track and nurture potential members Needs to be proactive, adaptable, and a self-starter Must be collaborative, willing to wear many hats, and able to anticipate challenges Sharp interpersonal skills and keen social awareness Experience with community building or community management Bonus points if you’ve ever gone over the top to create a story-worthy moment for a client or customer Double bonus points if you have a knack for making a room full of strangers feel like old friends Tools we use: HubSpot, Slack, Office RND, Google Workspace, Notion, Loom, Calendly Core Values: Transparency Humility Welcome Community Humanity Competitive Pay Health, Vision, and Dental Benefits 401k Matching Paid Time Off Work Flexibility Growth Potential Team Celebrations Learn more about Polygon: Polygon is an equal-opportunity employer that is committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected characteristics. E-Verify As an employer, we participate in E-Verify. You can find more information about E-Verify at #J-18808-Ljbffr Polygon