Clinical Manager - ABA Therapy

POSITION OVERVIEW

The Clinical Manager (CM) plays a pivotal leadership role at overseeing the clinical and operational functions of a regional team that delivers center-based, in-home, and in-community ABA services. The CM is responsible for the integrity of individualized treatment plans, the professional development of clinicians, and the quality of care for every child and family served.

Reporting to the Regional VP, the CM acts as a bridge between clinical excellence and operational efficiency — championing culture in every interaction, driving evidence-based practice, and building a high-performing team that exceeds outcomes for clients.

LEADERSHIP & TEAM MANAGEMENT

• Lead, supervise, and develop a multidisciplinary clinical team including BCBAs, Program Supervisors, Apprentices, Training Coordinators, Program Specialists, Senior Technicians, RBTs, and BTs
• Foster a culture of safety, open communication, and continuous feedback rooted in behavior-analytic principles
• Facilitate monthly All-Staff meetings and serve as a liaison between clinical, therapeutic, and operations teams
• Proactively resolve staff conflicts, escalating to the Regional VP/Clinical Director when appropriate
• Conduct, at minimum, annual performance reviews for all direct reports; provide timely, constructive feedback year-round
• Establish and regularly review caseload assignments for BCBAs and RBTs to ensure equitable distribution and quality care
• Oversee the Apprentice Program process and execution
• Maintain an open-door policy that promotes collaboration, trust, high performance, and mutual respect
• Collaborate cross-functionally with CMs company-wide to drive consistency in practice management and organizational culture

CLINICAL QUALITY & OVERSIGHT

• Review and provide structured feedback on Treatment Plans and Behavior Intervention Plans (BIPs) prior to insurance submission
• Ensure all documentation is completed accurately and on time, including:
• BCBA and RBT supervision hours
• Clinical and billable session notes
• Insurance authorizations and renewals
• Conduct regular client assessments and evaluations at minimum every 6 months
• Conduct weekly 1:1 meetings with each BCBA to support ongoing clinical education, review training materials, and provide individualized feedback
• Identify and address gaps in clinical skills through targeted training and professional development initiatives
• Train BCBAs on billable note documentation standards; perform routine spot checks to ensure compliance
• Understand payer-specific insurance requirements and proactively educate BCBA and clinical staff
• Maintain willingness to carry a direct caseload as organizational needs arise

OPERATIONAL & ADMINISTRATIVE

• Partner with the Outreach Coordinator to align intake volume with regional budget goals
• Ensure seamless onboarding experiences for every child and family entering services
• Support BCBA team capacity by actively participating in recruiting efforts and advocating for staffing levels that meet authorized client hours
• Ensure clinic facilities are clean, well-stocked, and compliant; coordinate supply needs for home/community providers
• Collaborate with the Training Coordinator to identify training gaps, develop programming, and maintain an effective training calendar
• Coordinate with the Intake Coordinator to schedule intake meetings and ensure timely onboarding for RBTs
• Serve as the primary family contact at service onset; transition communication smoothly to the assigned BCBA
• Request and maintain therapeutic/educational materials and supplies inventory
• Maximize fulfillment of authorized supervision and direct treatment hours in collaboration with BCBAs
• Seek regular feedback from staff and families to assess satisfaction and drive continuous improvement

CULTURE & COMMUNITY REPRESENTATION

• Champion the company's mission, vision, and values in every interaction — serve as a culture ambassador for the organization
• Represent at public speaking engagements, networking events, and community outreach
• Provide input and coordination on communications with outside professionals and interdisciplinary partners
• Adhere to the BACB Ethics Code at all times and model ethical behavior for the clinical team
• Uphold and enforce HIPAA policies and all policies and procedures

QUALIFICATIONS

• Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or a related field
• Board Certified Behavior Analyst (BCBA) certification required; state licensure preferred
• Minimum of 3 years of ABA clinical experience, with demonstrated proficiency in assessment, treatment planning, and supervision
• 3–5 years of progressive leadership experience, including staff supervision and caseload management
• Passionate about behavioral science and committed to disseminating evidence-based practices
• Demonstrated history of ongoing professional development, CEUs in supervision and ethics, and continued learning
• Proven ability to develop and lead teams through organizational initiatives and special projects
• Deep commitment to the professional and personal growth of the clinical team

KNOWLEDGE, SKILLS & ABILITIES

• Exceptional organizational and time management skills; able to multi-task and prioritize across competing demands
• Outstanding verbal and written communication skills: clear, professional, empathetic, and inspiring
• Skilled public speaker with confidence presenting to internal and external audiences
• Advanced analytical and problem-solving abilities with strategic, “big-picture” thinking
• Proven ability to balance clinical quality with fiscal responsibility and budget management
• High emotional intelligence and ability to work with stakeholders from diverse professional and cultural backgrounds
• Proficiency with data collection and practice management software used in ABA (e.g., Central Reach, Catalyst)
• Competency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work full-time (40 hours/week) with schedule flexibility to meet client and staff needs
• Must successfully pass a background check and drug screen

PHYSICAL REQUIREMENTS

• Ability to bend, kneel, crouch, and stand for extended periods in clinic and community environments
• Ability to lift items up to 50 lbs
• Ability to rapidly transition between seated and standing positions to ensure patient safety
• Adequate vision and hearing to perform clerical and administrative responsibilities
• Manual dexterity to operate office equipment and electronic devices
• Ability to communicate effectively across a range of audio/video platforms and devices