Landscape Maintenance Account Manager

The Maintenance Account Manager (AM) is a client facing position responsible for the overall client experience, as well as partnering with assigned PM in leadership of assigned production crews. The AM manages his or her assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol. 

Responsibilities

• Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards. 

• Manage and understand maintenance contracts and execute maintenance production schedules to meet or exceed contract specifc expectations.

• Proactively conduct property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested. 

• Identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities. 

• Manage budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues. 

• Partner with PM on leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.

• Administer all performance management tasks and activities, to include: annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc.

• Partner with HR and PM to ensure a positive employee experience from on-boarding through exit.

• Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives. 

Required Education and Experience

• AS or BS degree in Horticulture, Construction, Customer Relationship Management or related field

• Minimum 3-5 years related experience

• Experience coaching and managing employees responsible for landscaping duties, or other related industry labor 

• Ability to effectively build positive working relationships with clients 

• Must be able to lift 50lbs 

• Basic proficiency with Microsoft Outlook, Excel, Word 

• Demonstration of an unwavering commitment to Safety 

Competencies and desired characteristics 

• Adaptability and sound judgment when faced with multiple, competing priorities

• Ability to resolve problems with a strong sense of urgency and collaboration 

• Excellent Verbal and Written communication

• Landscape Maintenance Operations 

• Customer Service

• People Management 

• Collaboration 

• Business Acumen 

• Ethical Conduct 

Supervisory Responsibility 

This position has supervisory responsibility for Maintenance production teams.

Work Environment 

This position is exposed to a normal office environment and is occasionally subjected to weather, extreme or hazardous conditions. 

Physical Demands 

This position handles office equipment and tools such as phones, copy and fax machines, computers, etc.

Travel 

Daily travel between properties is expected. Out of town travel is expected nomore than 5% oin this position, and in general is for purposes of required training or meetings. 

EEO Statement 

Yard-Nique, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Yard-Nique hires and promotes individuals solely on the basis of their qualifications for the job and in accordance with applicable federal and state laws. 

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.