Collector II

Description Heritage Federal Credit Union, a Readers' Choice Description Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. We are searching for a Collector II to join our amazing team! The Collector II is responsible for performing collection activities on past due member accounts, primarily for loans (auto/vehicle, mortgage and home equity, credit cards and other consumer products). The collector will have a key focus on assisting the Department in assessing time-sensitive matters such as early and late-stage delinquencies and instances of total asset loss scenarios. Additionally, the position shall maintain a close relationship and strong communication with other internal departments and external third parties, as well as assist and provide support on other collection projects as required. Responsibilities Maintain a current and detailed understanding of past due consumer (Auto/Vehicle, Credit Cards, Other Secured/Unsecured) and mortgage (mortgages, HELOCs and other Home Equity) loan products. Call borrowers on past due loans to obtain payment and/or make payment arrangements. Discuss and potentially offer financial arrangements to members on their delinquent account(s), in order to alleviate past due status (i.e. promise-to-pays, skip-a-pay products, loan modifications, extension agreements, refinance opportunities, etc.). Maintain strong documentation/notation of all correspondence on accounts worked. Perform various skip tracing methods on severely past due accounts and/or members without viable contact information (loan documents, family tree, TLO, etc). Review accounts for potential repossession and (pulling NADA, verifying we have title, etc.) submit recommendations to Collections Manager for review and approval. Ensure GAP claims and warranty refunds are processed on total loss accounts. Recommend potential charge-offs to the Collections Manager. Stay up to date on all collection policies and best practices. Adhere to all collection laws and regulations to ensure proper policies and practices are maintained. Other duties as assigned. Qualifications High school graduate or equivalent Five years or more collection experience, preferably all stages of delinquency, and remedial proposals (financial industry preferred) Knowledge of collection procedures and related laws and regulations. Familiar with default and enforcement clauses. Basic understanding of the U.S. Bankruptcy Code. Understanding of applicable repossession laws. Understanding of real estate collection. Basic level proficiency with Microsoft Word, Excel, and Outlook. Excellent organizational skills, as well strong written and verbal communication skills. Ability to work well independently About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org. EOE #J-18808-Ljbffr Heritage Federal Credit Union