Technology Engineering Associate Director, Observability and Event Management

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube. Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube. Job Description The Associate Director will serve as the technical authorityfor Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprises monitoring, telemetry, and event lifecycle capabilities. This roleensuresour platforms, applications, and infrastructure are measurable,predictable,and resilient enabling proactive detection, automated remediation, and data-driven engineering decisions. Responsibilities Own the observability strategy across logs, metrics, traces,events,and digital experience monitoring. Positionobservability as an enterprise service with clear service definitions, support models, standards, and adoption expectations. Influence thearchitecture and lead the engineeringportionof modern telemetry pipelines:OpenTelemetry, distribution tracing, logaggregation,and metrics platforms. Lead the technologyportionfor Event Management, including event detection, correlation, enrichment, noisereduction,and automated response. Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification. Drive automation-first approaches for alerting, remediation, and event routing. Partner with architects,platform,and cloud engineering teams, to ensure observability and monitoring coverage are embedded into new and existing services, applications,infrastructure,and platforms. Lead tool selection, roadmap, and vendor management for observability and event platforms. Lead and develop a team responsible for enterprise observability services, including coaching, performance management, prioritization of team capacity, skills development, and alignment of team execution to enterprise technology priorities. Mentor engineers and influence engineering culture towards proactive reliability and data-driven operations. Qualifications Bachelors Degree in Information Technology, Computer Science, or Business Administration with 9years experience OR Masters Degreewith 8years experience OR PhD with 4years experience Deepexpertisein observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds Strong understanding ofOpenTelemetry, distributed tracing, and telemetry standards Hands-on experience with event correlation, AIOps and automation frameworks DemonstratedproficiencyofITIL Event Management, Incident Management and Operations Control Proven ability to translate telemetry into insights for engineering and leadership Exceptional communication and interpersonal skills with the ability to bridge the gap between technical and business audiences Capacity to make well-informed andtimelydecisions in a fast-paced environment Thoroughunderstanding of customer needs and the ability to translate them intoroadmap product/service offerings Demonstrated ability to manage competing priorities and needs from various stakeholders Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible toparticipatein our long-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 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