Guest Service Event Coordinator

Job Description

Job Description

NorthBay Education is a non-profit organization providing large-scale, innovative education programs to public school students. Headquartered in North East Maryland, NorthBay is the largest program of its kind, serving middle school students from Maryland and surrounding states with the goal of transforming lives and inspiring action by fundamentally changing the way students experience and engage in education.

NorthBay is seeking a full time Event Coordinator to act as a liaison between the property operation and guest groups by being responsible for all aspects of coordination of rental groups booking and stay, including program activities, recreation, and meeting/housing. Responsibilities include all aspects of guest service, hosting, program areas, recreation and equipment, housekeeping, and audiovisual equipment and programs. Position requires coordination between other departments on the property (Administration, Education, Food Service, and Site & Facilities). The Guest Services Event Coordinator will lead a weekly interdepartmental meeting and directly supervise the work of Guest Services Hosts.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Group Hosting Responsibilities:

1) Work with sales team and reservations system to ensure clear quality coordination and communication with the guest groups and other property entities. Requires proficiency in verbal and written communication and willingness to creatively solve guest problems.

2)Lead the hosting responsibilities during guest group stays.

3 ) Coordinate and manage the hosting schedules for guest groups.

4) Supervise the flow of information between guest groups and the property prior to and during their visit, coordinating between the property and guest group leadership.

5) Conduct weekly guest services meetings with other departments to communicate the details of arriving group(s).

6) Manage regular reports in order to track information needed.

7) Conduct tours as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High performing individual that possess ability to work goal oriented both independent and in a team setting, with the proven ability to coordinate multiple projects and expectations seamlessly. Have a history of excellence in customer service.

ESSENTIAL SKILLS, EDUCATION and/or EXPERIENCE:

• 2 – 5 years of relevant work experience

• Previous employment in the hospitality industry preferred