Certified Clinical Medical Assistant | CCMA/RMA | Iredell Carolina Specialty - Pain Management | FT

Job Description

Job Description

Description:

The Medical Office Assistant is responsible for assisting in the direct delivery of primary health care support and patient care management under the direction and supervision of the Physician. Duties will include assisting the physician in the implementation of nursing care as directed, all aspects of the medical office, and may include responsibilities in the front office and clinical areas. Has full access to patient health information.   

Schedule: M-Th 8a-5p Fri 8-12

Location: Iredell Carolina Specialty - Pain Management

• High school graduate or equivalent required.
• One year of professional experience in a clinical setting preferred or candidate must show aptitude to learn medical best practices and use of electronic medical record.
• Must be a Registered Medical Assistant (RMA), Certified Medical Assistant (CMA). 
• Must possess CPR certification. If not, must be willing to complete upon hire.
• Must possess knowledge of medical terminology, business office procedures, accurate grammar, spelling and punctuation to accurately process patient information. Positive attitude, maturity, professionalism, dedication, flexibility, customer service skills required.
• Ability to read, understand and follow oral and written instruction. Ability to adapt and apply guidelines and procedures.
• Ability to exercise skills in the area of initiative, problem solving, decision-making and multi-tasking. Skill in identifying problems and recommending solutions.
• Working knowledge of all aspects of the medical practice and medical care including examination, diagnostic and treatment procedures; equipment and instruments; safety hazards and precautions. Training in venipuncture and ability to perform venipuncture accurately preferred.
• Clerical experience including, but not limited to, scheduling, payments, billing/coding, medical records and a working knowledge of all aspects of the medical office equipment. Excellent computer skills including knowledge of business software.
• Excellent written and verbal communication skills. Ability to pay close attention to details, multi-task and excellent customer service skills.
• Knowledge of organization policies, regulations and common safety hazard precautions to establish a safe work environment.
• The individual must possess good interpersonal skills and be able to serve, without prejudice or judgment, clients with differing lifestyles, race, economic status, age, or religious affiliation.

Essential Physical Requirements

• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time. 
• Must be able to lift and carry up to 30 pounds.

Job-Specific Standards:

• Prepares patients for examination and treatment; takes patient histories and vital signs as directed by the physician.
• Provides venipuncture services, EKG’s, PFT’s, and O2 saturation. Preforms CLIA-waived laboratory test.
• Prepares and maintains supplies and equipment for treatments, including sterilization.
• Verifies patient information by interviewing patient; recording medical history; and confirming purpose of visit.
• Assists with patient care procedures as directed by a physician and in accordance with policy.
• Is observant of patient’s needs, recognizes tasks that need to be completed, and performs tasks/addresses needs without being reminded/prompted.
• Assist with in-office procedures as directed.
• Recognizes need for assistance and requests help when needed.
• Maintains forms and clinical supplies required for clinical area by inventorying stock; placing orders; verifying receipt.
• Documents appropriately and accurately in the medical records.
• Collects and post fees according to protocol; prepares and balances daily financial registers and submits all forms and fees to the office manager.
• Assists in scheduling appointments for patient, referrals to specialist, transmitting physician’s orders; verifying receipt.
• Under the direction of a physician, utilizes safety principles in providing patient care. Demonstrates ability to guard against accidents and reacts to an emergency properly.
• Assists with scheduling of tests and treatments as directed by the physician.
• Maintains patient files, records, and other information as requested.

Certified Clinical Medical Assistant

• Greets patients and visitors in a prompt courteous, cheerful and professional manner.   
• Directs full attention to patients and visitors and makes eye contact.  
• Takes vitals (height, weight, BMI, temperature, blood pressure and pulse rate) and accurately records in the electronic medical record.  
• Rooms patient and identifies reason for today’s visit and validates current problem list.   
• Reviews chronic conditions with patients, identifying and documenting any current challenges.  
• Identifies, confirms and documents allergies and types of reactions.   
• Records smoking status for all patients 13 years and older including tobacco use assessment and tobacco cessation intervention.  
• Validates active medications list for names of medicines, strength and usage.   
• Updates record to include details of last colonoscopy, last mammogram, last pap (if applicable), and last eye exam (if diabetic).    
• Updates immunization record to include, seasonal flu, H1N1, pneumonia, tetanus, and routine childhood immunizations.
• Prepares equipment and assists provider during treatment, examination and testing patients.
• Administers prescribed medications and treatments in accordance with medical standards. (B12 shots, suture removal, enema, EKG, etc).
• Performs general patient care under direction of medical provider (EKGs, draw labs, etc).
• Instruct patients in collection of samples and tests.
• Cleans, prepares and restocks exam rooms as necessary and assists others in these chores as time permits.
• Answers telephone in a pleasant, clear and helpful manner, speaking clearly and concisely. Responds to incoming phone calls and messages in a timely manner.
• Assists in maintaining inventory and ordering clinical supplies. Labels all multi-dose injectable vials with “opened” date and disposes of expired medications appropriately.
• Assures disposal of hazardous materials in compliance with OSHA guidelines.
• Maintains good communication with administrative staff throughout the day to ensure smooth and efficient patient care.
• Maintains work area in a neat and orderly manner.
• Uses all electronic and computerized resources to provide timely and accurate patient care.
• Cooperates in departmental cross training.
• Participates in quality improvement, management, continuing education, and other patient care programs established by the hospital or clinic requirements.
• Maintains information in a confidential manner and complies with state, federal, and practice guidelines.
• Other duties as assigned.
• Knowledge of evidence-based approaches to self-management support such as patient coaching and motivational interviewing.
• Knowledge of population management and proactively addresses needs of patients and families served by the practice
• Knowledge of effective patient communication for all segments of the practice's patient population but particularly vulnerable population.
• Participates in regular team meetings and continuous quality improvement activities

Reports To

• Practice Manager, Office Manager, Physician, Director / VP of IPN, Director of Operations