Help Desk Technician

Help Desk Technician

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson.

SCHEDULE: Monday - Friday

This is a fantastic opportunity for an empathetic problem solver to get on the ground floor with a growing and dynamic company in the IT field.

Candidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills.

Help Desk Technician Duties and Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Collaborate with other help desk professionals to improve customer service
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Record events and problems and their resolutions into our help desk ticketing software
• Direct unresolved issues to the next level of support personnel

Qualifications

• Exceptional customer service, active listening and verbal and written communication skills, professional phone voice
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• A patient and empathetic attitude
• Must be self-motivated and self-directed
• Ability to diagnose and resolve basic technical issues
• Must have reliable transportation to report to our Towson office

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.