Colorado Works Case Manager - Benefits & Community Support Services Division

Colorado Works Case Manager

Eagle County Government is seeking a Colorado Works Case Manager to join our Services Coordination Team. In this role, you will provide strength-based coaching and motivational interviewing to help public assistance recipients build employability and achieve self-sufficiency. Responsibilities include monthly client meetings, assessing needs, managing compliance data, and connecting participants with community resources. This position requires close collaboration across all DHS divisions to ensure a seamless, "no wrong door" approach to client services. If you are a collaborative problem-solver dedicated to driving continuous improvement, we want to hear from you!

Being part of the DHS family:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future.

Benefits & Community Support Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food, and Medical Assistance, as well as connecting customers to other vital resources and supports.

Key Responsibilities:

• Client-Focused Case Management
• Coaching & Support: Build professional partnerships with clients to conduct orientations, assess barriers to self-sufficiency, and develop actionable goal plans.
• Regular Engagement: Meet with clients regularly (via phone, email, video, or in person)—including those in crisis—using motivational coaching to keep them engaged and progressing toward their goals.
• Resource Coordination: Connect participants with community resources and department services, and review/approve requests for supportive financial services.
• Data Management & Compliance
• Regulatory Oversight: Apply complex, changing federal, state, and local regulations to determine program eligibility and ensure participants comply with work activities.
• Data Maintenance: Interpret participant data, solve system discrepancies, and perform accurate, timely data entry for ongoing case maintenance and program audits.
• Program Expertise & Collaboration
• Subject Matter Expert: Serve as the internal expert on workforce development and work requirements for Colorado Works, SNAP, and Health First Colorado.
• Professional Development: Stay up to date on best practices by attending mandated trainings, networking with other counties, and adapting to changing program rules.
• Team & Community Impact: Maintain strict client confidentiality, communicate with state/federal agencies, provide bilingual resources when needed, and assist with daily operational tasks or emergency situations as directed by Eagle County Government.

Qualifications:

• Associate's degree in Human Services, Social work, business, or public administration or related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Bachelor's degree in Human Services, Social work, business or public administration or related field, preferred.
• Three years' experience working in the social service field with direct client interaction OR a combination of experience and/or education which produces the required knowledge, skills and abilities OR three years progressively responsible professional-level office, clerical or extensive public contact work experience.
• Prior experience in the field of human services including working knowledge of state (specifically Colorado) human services databases/systems including CBMS and CHATS, preferred.
• As a condition of continued employment, this position will necessitate initial and ongoing training and certification as required by the State of Colorado.
• Must possess a driver's license and be able to obtain a valid Colorado driver's license within 1 month. A satisfactory motor vehicle record is also required.
• Requires travel to locations within Eagle County.
• Reliable transportation required.
• Bilingual (English/Spanish) language skills preferred; a bilingual skills test will be administered to confirm proficiency.

Culture:

We truly value our employees and their well-being. Our culture is about great benefits, allowing employees to grow and taking care of our employees. 'I felt so welcomed when I joined the team on my first day. You don't feel that way in other jobs. They were expecting my arrival and made me feel welcome.' - said a new employee.

ECG Culture & Benefits:

Working in local government is one of the best career paths in the mountains. 'Your Career will Soar with Eagle County'. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future-focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits!

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more