Parts Sales Coordinator

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DESCRIPTION:

Sells parts and helps customers solve parts problems by telephone or through electronic communication, identifies proper parts numbers, checks availability, recommends and sells parts as a service and as requested by customer; completes parts order forms, enters related information into the Data Processing system.

Compensation: up to $25.80 per hour.

REQUIREMENTS:

• High school diploma or equivalent

• Technical knowledge of Caterpillar and Allied equipment, as related to parts specifications, normally obtained by 10 years of experience in parts warehousing operation or equivalent

• Ability to use computer terminal and learn necessary transaction codes for parts, credit and sales function

• Strong verbal, written, and interpersonal skills

• Ability to understand and carry out verbal and written instructions

ESSENTIAL FUNCTIONS:

• Sells parts to the customer by telephone, electronic communication or telemarketing efforts

• Looks up part numbers, solves parts problems, checks availability, and prices parts for our customers or service department over the telephone or by electronic communication.

• Runs parts orders through our Data Processing system daily verifying all parts ordered are billed to the customer or service department

• Checks customer credit through our Data Processing system and Credit Department

• Explains backorder and payment policy to customers and gives authorization to expedite parts for the customer

• Reads, comprehends and files new parts books, NPR, IRM's, Service Mags., competitive information, etc.

• May be required to work overtime if needed

• Performs other duties as necessary and assigned