Customer Service Representative

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:

Administrative & Sales Processing

Responsibilities include, but are not limited to:

• Handling and directing incoming phone calls.
• Maintaining service department records, job logs, fleet management, etc.
• Operate the P21 accounting and sales system primarily for service department and provide back-up for the sales system.
• Provide back-up and be able to complete documentation including Operation & Maintenance Manuals and Start-up & Training plans.

Qualifications include, but are not limited to:

• Prior inside sales/customer service experience
• The ideal candidate would have preferably/but not required 2-3 years of some combination of the following knowledge: pump/motor /rotating equipment/industrial products.
• Efficient in Windows based programs (Excel, Word, PowerPoint, etc.). Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus.
• Excellent communication skills, both verbal and written.
• Should be enthusiastic and able to work independently.
• Must have experience performing a majority of the functions.
• Willingness to learn and take directions when needed.
• Data entry skills, organization, multi-tasking, and customer focus is required.
• Regular in-person attendance required.

Additional Information:

• Pay $28.00 - $30.00/hr, DOE
• Physical Demand: N/A
• Working Conditions: Office environment primarily
• Training/Certifications: NA
• Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7am - 4pm
• Travel: NA
• Education: Bachelor's degree preferred but not required

Company Perks:
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Location: USA:WA:Ridgefield

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.

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