Collections Specialist

Job Opportunity at Guardian Pharmacy of IndianaGuardian Pharmacy of Indiana, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Indianapolis, Indiana. We're reimagining medication management and transforming care.Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.If you enjoy solving problems, building relationships, and helping bring resolution to billing and collection challenges, this may be the opportunity for you. We are looking for someone with a positive attitude, strong work ethic, and willingness to learn. For the right person, we are happy to provide training and support to help you succeed.In this role, you will contact facilities, insurance carriers, responsible parties, and other stakeholders to collect outstanding balances and resolve rejected claims. You will also assist with billing inquiries, payment processing, collection letters, and other activities that support the department.What you'll do:Make collection calls regarding outstanding invoices and balancesAssist with preparing collection letters for review by the ControllerBuild positive relationships with facilities and obtain information needed to support billing, patient setup, and collectionsContact insurance carriers, responsible parties, and others to follow up on rejected claims and obtain accurate insurance informationAssist the Business Manager with credit card payments, statement inquiries, audits, and collection activitiesResearch account discrepancies and help resolve billing and payment issuesDocument collection activity and maintain accurate account informationWork collaboratively with coworkers to ensure departmental deadlines are met efficientlyProvide professional and courteous service to facilities, patients, caregivers, insurance carriers, and other stakeholdersPerform other essential duties as assignedWhat we're looking for:A positive attitude, strong work ethic, and willingness to learnCollections, billing, accounts receivable, or related experienceAn understanding of insurance and claims adjudication is preferredHealthcare experience is helpful, but pharmacy experience is not requiredStrong communication skills and a calm, professional approachComfort making collection and follow-up callsStrong problem-solving skills with close attention to detail and accuracyAbility to work efficiently in a fast-paced environment and manage multiple prioritiesComfort navigating multiple computer systems while assisting customers by phoneA dependable, team-oriented approach and commitment to excellent customer serviceSchedule and work arrangement:Monday – Friday 9:00 a.m.-5:30 p.m.This position will begin onsite and may become hybrid or fully remote based on demonstrated performance once training has been completed.Education and/or Certifications:High School Diploma or GED1+ years of related experience (advanced degree may substitute for experience)Advanced computer skills; pharmacy operations system experience preferred/requiredAbility to work independently and deliver to deadlinesAbility to solve problems with minimal directionGreat attention to detail and accuracyAbility to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlinesQuality minded; motivated to seek out errors and inquire when something appears inaccurateWhat We Offer:Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."Competitive pay401(k) with company matchMedical, Dental and Vision (Full-Time employees working 30+ hours/week only)Health Savings Accounts and Flexible Spending AccountsCompany-paid Basic Life and Accidental Death & DismembermentCompany-paid Long-Term Disability and optional Short-Term DisabilityVoluntary Employee and Dependent Life, Accident and Critical IllnessDependent Care Flexible Spending AccountsEmployee Assistance Program (EAP)Guardian Angels (Employee assistance fund)Paid holidays and sick daysGenerous vacation benefits based on years of serviceThe Guardian Difference:Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.Join us to discover what your best work truly looks like.