General Manager

DESCRIPTION

We are seeking a hands-on Restaurant Manager to lead our Dunkin' team. The ideal candidate is organized, dependable, and passionate about developing employees and delivering fast, friendly service. You will take ownership of daily operations, restaurant performance, and the guest experience.

Responsibilities

• Lead daily operations to meet Dunkin' standards for service, product quality, cleanliness, and food safety.
• Hire, train, coach, and develop crew members and shift leaders.
• Set clear expectations, provide regular feedback, and hold employees accountable.
• Actively lead during peak periods, position employees effectively, and support stations as needed.
• Monitor drive-thru speed and order accuracy, identify bottlenecks, and coach the team to improve results.
• Create schedules that balance customer demand, staffing needs, and labor targets.
• Manage inventory, ordering, waste, and food costs.
• Maintain accurate cash handling, deposits, and restaurant records.
• Address guest concerns promptly and professionally.
• Keep equipment and facilities in good condition and report maintenance needs promptly.
• Communicate staffing needs, operating challenges, and progress toward goals to ownership or district leadership.

What Success Looks Like

Your restaurant is prepared for each shift, your team understands its responsibilities, and guests receive accurate orders with fast, friendly service. You build capable shift leaders, follow through on commitments, and consistently work toward service, sales, labor, and food-cost goals.

This position is with an independently owned and operated Dunkin' franchise.

REQUIREMENTS

• Previous restaurant management or supervisory experience; quick-service or coffee experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to prioritize, anticipate needs, and make decisions in a fast-paced environment.
• Experience with employee training, scheduling, inventory, and cost control.
• Availability for early mornings, weekends, and holidays as business needs require.
• Ability to perform essential job duties, with reasonable accommodation where applicable.

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.