Account Manager

Job Summary The Account Manager will play a key role in enhancing the efficiency and effectiveness of the sales process by collaborating with estimators and the inside sales team. This role involves facilitating the entire sales cycle from initial customer inquiry through to account set‑up, ensuring an organized workspace, and providing insightful, knowledgeable responses to customer inquiries. The representative will leverage a strong understanding of the product line to upsell compatible products and help maintain a high standard of customer service. Key Responsibilities Collaborate with estimators and the inside sales team to streamline workflows and reduce hold times during the sales process. Facilitate the entire sales process from the initiation of the original call through finalization of account set‑up for each customer you speak with. Develop a strong understanding of our product line to confidently upsell compatible products. Keep workspace organized, ensuring easy access to key documents and product information. Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sales. Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique. Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week. Track customer interactions, outcomes, and follow‑up actions in a detailed log. Uphold standards of self‑motivation, time management, and productivity, and maintain a workspace that is clean, organized and professional. Required Qualifications Strong interpersonal communication skills Ability to maintain an organized and professional workspace 1 year customer service experience Preferred Qualifications 3-5 years’ experience in customer service, sales, or retention Knowledge of Microsoft 365 / Excel / Google Docs Compensation $18/hour + commission/bonuses 1st year earners average $60,000-$80,000 annually Benefits Health, Dental, and Vision insurance 401(k) with company match Paid vacation and holidays Important Notice All employment offers are contingent upon the successful completion of a pre‑employment background check. #J-18808-Ljbffr Helitech Waterproofing & Foundation Repair