Customer Service Rep I - PHC

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction. Job Responsibilities: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Documents calls and intakes in computerized record keeping system (Productivity) Verifies and updates demographic information such as address and telephone number in computerized records Qualifications. Read and analyze documents such as patient orders Effectively communicate with co-workers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions Education and Experience: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience Must meet any licensing requirements necessary for specific location Computer entry experience required Physical Demands: The employee must occasionally lift and/or move up to 10 pounds. Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of. undefined EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans #J-18808-Ljbffr