Customer Service Supervisor

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career. Leads the frontline to promote a “Highly‑Satisfied” customer experience while driving customer loyalty. Helps develop high‑performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed Key Responsibilities Promotes a “Highly Satisfied” customer experience Drives customer loyalty through programs and initiatives Addresses customer concerns and issues promptly Updates Associates on current customer experience feedback, goals, and company initiatives Trains and mentors all Associates on Policies and Procedures Provides recognition and constructive feedback on cashier performance Maintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policies Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor Audits and approves paperwork Maintains cleanliness, recovery, and organizational standards throughout the frontline Monitors all frontline equipment, communicating issues to management Executes and adheres to Company directives Maintains and upholds merchandising standards within the queue-line Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards) Ensures proper and timely handling of damages and Mark out of Stock Promotes a safe environment, reporting any type of safety hazard in the store Other duties as assigned Who We’re Looking For High School graduate or equivalent degree preferred Available to work flexible schedule including evenings and weekends Able to work as a team member Excellent interpersonal skills Exceptional customer service skills Able to lift heavy merchandise with/without reasonable accommodations Able to train and provide direction to others Able to run a register/handle money Must be able to handle confidential information with discretion Experience as a coordinator or previous retail/supervisory experience preferred Benefits Benefits include: Associate discount EAP smoking cessation bereavement 401(k) Associate contributions child care & cell phone discounts pet & legal insurance credit union referral bonuses Those who meet service or hours requirements are also eligible for: 401(k) match medical/dental/vision HSA health care FSA life insurance short/long term disability paid parental leave paid holidays/vacation/sick auto/home insurance discounts scholarship program adoption assistance All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1150 Dawsonville Hwy NW Location: USA HomeGoods Store 0758 Gainesville GA This position has a starting pay range of USD $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. #J-18808-Ljbffr Winners Merchants International, L.P.