Commercial Service Account Manager Pittsburgh PA

Commercial Service Account Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

As the Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Job Responsibilities

Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)

Create and maintain Sales Territory and Account plans where necessary

Present at customer seminars to develop new and existing customer relationships and opportunities

Promote Carrier value proposition linking customer objectives to Carrier solutions

Utilize CRM to manage customer interactions, activities, and opportunity pipeline

Experienced seller in attracting new customers as well as building share value with existing customers

Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers

Ability to seek out or respond to repair opportunities

Establishing and building credibility with knowledge of Carrier products/solutions

Strong ability to develop and sustain customer relationships

Clearly articulate the value of Carrier's value offerings and how they map to the customers' needs

Ability to detect the Customer's buying stage and adjust selling accordingly

Effective presentation and communication skills

Prioritize on best opportunities

Responding to the customer requirements in a timely manner

Gaining the booking/order in a timely manner

Ability to consistently achieve sales metrics and Annual Targets

To effectively negotiate service agreement renewals when required

Required Qualifications

High School Diploma/ GED

2+ Years of Commercial HVAC Sales Experience

Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms

Ability to pass a MVR background check

Preferred Qualifications

Extremely comfortable operating in a technical environment utilizing Microsoft based computer software

Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills

Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers

Ability to sell directly to end user customer

Previous experience in selling service agreements

Demonstrates ability to introduce others to cross sell and upsell within their base of customers

Ability to work in a highly team-oriented and dynamic environment

Demonstrated ability to introduce others to cross sell and upsell within their base of customers

Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages

Self-motivated and able to manage many simultaneous projects and responsibilities

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 6 August 2026