HEAD OF EPIC INSTALL ANALYST TEAM - REVENUE CYCLE

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DIRECTOR, EPIC INSTALL ANALYSTS - REVENUE CYCLE
Fully Remote • Remote N/A

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Install Analysts - Revenue Cycle is a key leader within OCHIN responsible for the strategy, operations, and performance of Epic installation analyst teams supporting the Revenue Cycle portfolio, including Patient Access and Billing.

The Director is a key enterprise leader accountable for delivering exceptional implementation outcomes defined by member KPIs through disciplined, process-driven execution, high-quality build, and strong cross-functional alignment. This role leads the technical teams responsible for Epic system build, configuration, and testing, ensuring each implementation is tailored to member needs while maintaining a high bar for quality, readiness, and performance. The role directs implementation planning, configuration, testing, deployment, go-live support, and stabilization for assigned applications and workflows spanning registration, scheduling, access, hospital and professional billing, claims, and related financial operations.

The Director ensures full organizational readiness at go-live, including trained and confident end users, and drives rapid, stable transitions to steady-state operations with minimal disruption. Success is measured not only by delivery timelines, but by sustained post-go-live performance across stability, usability, revenue integrity, and clinical workflows, as well as overall member satisfaction and service responsiveness.

Operating with systems thinking and agile principles, this leader creates a scalable, predictable delivery model while adapting to the unique complexity of each member environment. The role is defined by accountability to outcomes over activity, anchoring decisions in member impact and system performance, and maintaining an unwavering focus on quality, service excellence, and execution discipline.

The Director partners closely with Install PMO, Maintenance, Learning, Quality Assurance, Data Services, Clinical, and other leaders to deliver coordinated implementations that improve access, financial performance, operational efficiency, and member value.

Responsible for communicating and driving implementation of OCHIN’s Epic installation strategy for the assigned application portfolio.

• Plan, direct, and coordinate the work of installation analyst teams through subordinate leaders and staff in support of organizational strategy and day-to-day operational needs.
• Provide leadership and guidance across the organization regarding Epic implementation practices, application dependencies, and member readiness.
• Oversee staff development, performance, succession planning, and workforce capability for the assigned installation teams.
• Identify and manage portfolio priorities, connect work to outcomes, and track progress against organizational metrics, project commitments, and member outcomes.
• Provide portfolio leadership for Clinical, Lab, and Ancillary implementations, including applications and workflows such as EpicCare Ambulatory, EpicCare Inpatient, ASAP, Stork, OpTime, Beaker, Beacon, Radiant, Willow, and other assigned OCHIN clinical or ancillary applications.
• Ensure clinical, lab, and ancillary build decisions support safe, effective, and standardized ambulatory, inpatient, emergency, procedural, laboratory, imaging, oncology, and medication workflows.
• Coordinate cross-portfolio dependencies with Revenue Cycle, Patient Access, Billing, Data Services, interfaces, and third-party systems without assuming ownership of those separate portfolios.
• Partner with the Director, Install PMO to establish expected business results, scope, timelines, resource plans, risks, and deliverables for each installation project.
• Partner with Quality Assurance, Learning, Maintenance, Data Services, Clinical, Revenue Cycle, and other teams to ensure implementation plans and deliverables are coordinated, realistic, and actionable.
• Oversee application configuration, integration, testing, readiness, deployment, go-live support, and stabilization activities within the assigned portfolio.
• Direct implementation of standardized processes and continuous improvement initiatives that increase quality, consistency, efficiency, and member satisfaction.
• Ensure team processes are documented, understood, followed, and aligned with organizational policies, service expectations, and installation methodology.
• Use data and performance measures to monitor quality, productivity, schedule adherence, budget performance, risks, and stabilization outcomes.
• Promote exceptional service for internal and external customers and serve as an executive escalation point for complex portfolio-specific implementation issues.
• Foster a collaborative environment that keeps staff actively engaged in the installation process and appropriately leverages varied technical and operational expertise.
• Ensure information regarding decisions, outcomes, accomplishments, risks, and lessons learned is shared with relevant partners in a timely and effective manner.
• Analyze and provide consultation on change management, workflow transformation, adoption, and readiness strategies for members.
• Advocate for the best interests of the team, OCHIN members, and the organization as a whole.
• Ensure direct reports establish and track goals, meet regularly with leadership, and accurately record time in accordance with organizational processes.
• Other duties as assigned.

Requirements

• Bachelor’s degree or an equivalent relevant combination of education and experience.
• Bachelor’s degree in public health, healthcare administration, business, information systems, health informatics, or a related field is required; a master’s degree in a related field is preferred.
• Minimum of seven (7) years of progressive experience in healthcare information technology, Epic operations, implementation, or a related field.
• Relevant Epic certification in one or more Revenue Cycle applications is preferred, such as Welcome, Prelude, Cadence, Grand Central, Resolute Professional Billing, Resolute Hospital Billing, or another assigned OCHIN application.
• Minimum of five (5) years of management experience or leadership experience within technical teams is highly preferred.
• Demonstrated success leading complex Epic implementations and multidisciplinary teams through change.
• Ability to interpret performance measures, identify risks, and make data-informed operational and resource decisions.
• Strong relational leadership, communication, conflict resolution, and executive-level escalation management skills.
• Demonstrated knowledge of quality and process improvement principles and strong systems-thinking capabilities.
• Ability to develop leaders, coach teams, build skills, and create accountability for results.
• Strong judgment, decision-making, analytical, and problem-solving skills.
• Coaching Mindset: The ability to measure staff accomplishments using qualitative and quantitative measures. Sets clear expectations and is transparent about how their performance will be evaluated. Addresses performance issues quickly and directly, with objectivity, consistency, and professionalism. Provides employees with resources, knowledge, information, and assistance they need to achieve their goals and objectives. Recognizes and celebrates staff’s accomplishments.
• Continuous Learning: The ability to identify formal and informal learning opportunities that help employees take responsibility for their professional growth and skill development. Is passionate about employees achieving their full potential. Encourages employees to solve their own problems, develop solutions, and act. Promotes an environment of continuous learning, innovation, knowledge sharing, and improvement.
• Fostering Trust with Integrity: Exhibits integrity by consistently following through on commitments and aligning words with actions. Demonstrates honesty through transparency and personal accountability. Promotes fairness by creating brave spaces, setting clear and measurable expectations, and communicating them consistently. Shows good judgment through moral courage and adherence to OCHIN's values, policies, processes, and procedures.
• Leading Change: The ability to adapt quickly to rapidly changing environments and guide team members through periods of uncertainty. Demonstrates resilience and remains focused and persistent during times of change. Understands the importance of transformation and encourages team to embrace and champion needed change. Actively seeks feedback and input from team members.
• Service Leadership: Fosters a culture of trust, respect, diversity, and inclusion. Inspires team members toward a shared purpose through leading by example. Influences others toward a spirit of service to benefit OCHIN and Members.
• Systems Thinker: Seeks to find linkages and connections to enable greater collaboration across teams and improved results and outcomes. Embraces a holistic approach to idea generation, solutioning, and problem solving. By asking questions and fostering multidisciplinary collaboration that uncovers interdependencies, ensures recommended solutions and new approaches reflect the entire system at work, rather than a set of discrete parts or activities.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home, and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally based on business requirements for OCHIN
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members, especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Salary Description

$144,443 (MIN), $194,998 (MID) $245,553 (MAX)