Front Desk Associate

divh2Front Desk Agent/h2pDo you want to enjoy coming to work and being empowered in your job. If so, Hampton Inn in Gulf Shores is currently hiring front desk positions./ppThe Front Desk Agent serves as our guests first point of contact and manages all aspects of the guests accommodations. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests./ppResponsibilities/pulliPerform all check-in and check-out tasks/liliManage online and phone reservations/liliInform customers about payment methods and verify their credit card data/liliRegister guests collecting necessary information (like contact details and exact dates of their stay)/liliWelcome guests upon their arrival and assign rooms/liliProvide information about our hotel, available rooms, rates and amenities/liliRespond to clients concerns in a timely and professional manner/liliWork with our housekeeping and maintenance staff to ensure all rooms are clean, maintained and fully-furnished to accommodate guests needs/liliConfirm reservations and arrange personalized services for VIP customers and event attendees/liliMaintain updated records of bookings and payments/li/ulpSkills/pulliCustomer service/liliExcellent communication and organizational skills/li/ulpThis Job Is Ideal For Someone Who Is:/pulliDependable -- more reliable than spontaneous/liliPeople-oriented -- enjoys interacting with people and working on group projects/liliAdaptable/flexible -- enjoys doing work that requires frequent shifts in direction/liliDetail-oriented -- would rather focus on the details of work than the bigger picture/liliAutonomous/independent -- enjoys working with little direction/liliHigh stress tolerance -- thrives in a high-pressure environment/li/ulpJob Type: Full Time/ppSchedule:/pulli8 hour shifts/liliAM and PM availability (Typical Start Times are 7 AM and 3 PM)/liliWeekend availability/li/ul/div