Medical Front Office & Billing Specialist

MEDICAL FRONT DESK ADMINISTRATIVE ASSOCIATE

Location: Guilford, CT
Pay: $24.00/Hour
Employment Type: Full-Time | 40 Hours per Week
Schedule: Monday–Friday | 8:30 AM–5:00 PM (Flexible)
Education: High School Diploma or Equivalent Required
Experience: Medical Office, Insurance Verification & Billing Experience Preferred
Software: eClinicalWorks Experience Preferred

POSITION OVERVIEW

Our client, an established medical practice and surgical center, is seeking a detail-oriented Medical Front Desk Administrative Associate to support daily office operations and patient services in Guilford, CT.

This opportunity combines front desk administration, insurance verification, medical billing, and patient financial coordination .

The ideal candidate is organized, professional, and comfortable communicating with patients, healthcare providers, and insurance companies while managing multiple administrative responsibilities.

WHAT YOU’LL DO

• Greet patients, answer incoming calls, and coordinate appointment scheduling, check-in, and check-out .
• Verify patient demographics, insurance eligibility, benefits, and coverage .
• Obtain, track, and follow up on insurance authorizations for appointments and surgical procedures.
• Explain insurance benefits, estimated patient costs, and payment responsibilities.
• Collect co-pays, deductibles, deposits, and outstanding patient balances .
• Post insurance and patient payments, submit corrected claims, and follow up on denied or rejected claims.
• Monitor accounts receivable , resolve billing discrepancies, and assist with refunds and account adjustments.
• Coordinate surgical documentation and insurance requirements with physicians, clinical teams, and insurance carriers.
• Maintain accurate patient records and administrative documentation.
• Follow HIPAA regulations , confidentiality requirements, and established practice procedures.

WHAT YOU’LL BRING

• High school diploma or equivalent required.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Professional, compassionate, and patient-focused approach.
• Ability to work independently and collaborate with medical office staff.
• Strong follow-through and commitment to maintaining patient confidentiality.

PREFERRED EXPERIENCE

• Previous experience in medical office administration, medical billing, insurance verification, or healthcare support .
• Knowledge of insurance eligibility, benefits, and prior authorization processes.
• Experience with claims processing, accounts receivable, denials, appeals, and billing follow-up .
• Background in a surgical center or specialty medical practice.
• Familiarity with CPT codes, ICD-10, and medical terminology .
• Experience using EMR and practice management software, particularly eClinicalWorks .
• Experience working with commercial insurance and self-pay patients.

COMPENSATION & BENEFITS

• $24.00 per hour.
• Full-time position with a consistent 40-hour workweek .
• Monday–Friday, 8:30 AM–5:00 PM , with scheduling flexibility.
• Eligibility for legally required benefits and leave programs in accordance with applicable federal and Connecticut law and practice policies.

WHY JOIN?

• Enjoy a consistent weekday schedule with flexibility.
• Earn $24.00 per hour in a full-time healthcare administrative position.
• Gain experience across patient services, insurance verification, medical billing, and surgical coordination .
• Work closely with patients, providers, and insurance companies in a collaborative medical environment.
• Play an important role in supporting efficient practice operations and a positive patient experience.