DevOps Engineer - SRE and SaaS Support

Mid-Level DevOps Engineer

We are seeking a Mid-Level DevOps Engineer with Site Reliability Engineering (SRE) experience to contribute to the transition of Crew Management Applications to a web-based SaaS model hosted on AWS. The successful candidate will work under the guidance of a Senior DevOps Engineer, supporting critical system reliability, automation, and monitoring tasks while actively contributing to the successful implementation of key deliverables.

Job Duties

• Support Key Deliverables: Assist in implementing metrics collection, developing dashboards, conducting reliability audits, and creating runbooks as outlined in the project goals.
• Collaboration: Work closely with the Senior DevOps Engineer, development teams, and support teams to ensure seamless operations and effective communication between stakeholders.
• CI/CD and Automation: Contribute to the development and optimization of CI/CD pipelines and automation scripts to support efficient and consistent deployments.
• Observability Implementation: Assist in configuring and maintaining monitoring solutions using OpenTelemetry and Grafana to enhance system visibility.
• Production Support: Participate in 24/7 Tier II production support on a rotational basis, addressing technical escalations and contributing to system stability.
• Documentation: Collaborate in the preparation of technical documentation, including runbooks, playbooks, and training materials for Tier I and II support teams.
• Dashboards and Metrics: Support the development of Grafana dashboards for monitoring services, including Kubernetes platform components and internally developed services.
• Issue Investigation: Assist in identifying and resolving issues reported from lower-tier support teams, ensuring timely resolution and minimizing customer impact.
• Game Day Scenarios: Participate in the execution of Game Day scenarios to prepare for potential system failures and improve operational readiness.
• Reliability Contributions: Work on tasks related to reliability audits, including submitting merge requests for simpler issues and escalating more complex problems to senior team members.

Job Requirements

Experience: 3–5 years in DevOps, SRE, or related roles with a focus on cloud-hosted, microservices-based environments.

Technologies: Familiarity with Kubernetes, AWS EKS, Terraform, ArgoCD, OpenTelemetry, and Grafana.

DevOps Practices: Basic understanding of CI/CD pipelines and infrastructure-as-code (IaC) principles.

Incident Management: Experience in troubleshooting and resolving technical issues in production environments.

Collaboration: Ability to work effectively as part of a team under the direction of senior engineers.

Documentation: Basic skills in technical writing, including the ability to contribute to incident runbooks and operational playbooks.

On-Call Readiness: Willingness to participate in 24/7 rotational production support as required.

Desired Skills & Experience

Exposure to GitOps practices and tools like GitLab.

Experience contributing to dashboards and monitoring systems for production environments.

Familiarity with automated remediation processes and system optimization practices.

Background in supporting SaaS environments or cloud migrations.