Financial Support Specialist in Student Financial Aid

UTHealth Houston is seeking a personable, detail-oriented Financial Support Specialist for the Student Loan Collections area of the Office of Student Financial Aid. You must be a team player with excellent customer service and communication skills. Applicants should be proficient in Excel and Microsoft Word, with an advanced skill set that includes mail merge. Accounts receivable experience is required. Student loan collections and accounts payable experience preferred.


This employee will be sitting at a front desk and will be working with people coming into the office face-to-face. This is a customer service role focused on student loans. The employee will monitor loans. He or she will make collection referrals and advise on litigation matters related to accounts. You will respond to account-related queries via phone and email. They will also serve as backup for preparing weekly deposits and making journal entries.


This is a full-time, non-exempt position. It is eligible for full benefits, including healthcare coverage and an excellent State-run retirement program. The building it works in is accessible by Metro Rail or bus.


What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Under clearly defined supervision, performs a variety of basic to moderately complex financial support tasks for assigned area. Departments may provide additional guidance with a departmental position description.

Position Key Accountabilities:

1. Maintains, reconciles and researches accounts, financial records and/or reports.
2. Prepares and reviews financial entries and support documents.
3. Prepares and validates source documents and/or bank deposits
4. Resolves basic to moderately complex accounting matters and account inquiries.
5. Communicates, verbally and in writing, and interacts with a range of department constituents which may include students, other UTHSC staff, agencies, vendors, UT System and/or others regarding departmental matters including financial information and documentation.
6. Demonstrates ability to understand and apply University and Government Policies and Procedures to job duties.
7. Assists with maintaining the storage and retrieval of records and documentation.
8. May assists with preparation of annual financial reports.
9. Assists with compiling data from reports using required knowledge of departmental, project, and/or university policies and procedures.
10. May handles confidential information and sensitive issues.
11. Other duties as assigned.

Certification/Skills:

Working knowledge of Microsoft Office, such as Word, Excel, PowerPoint, and Outlook, is required.
FMS, HRMS, and/or Campus Solutions training with a passing score may be required.

Minimum Education:

High School diploma or equivalent.

Minimum Experience:

One (1) year related work experience required.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.