Network Engineer Tier 1

Client Service Engineering Network Support Engineer I

Department: Customer Operations, Client Service Engineering

Line of Business: C Spire Business

Location: Nashville, Birmingham, Knoxville, Ridgeland, Mobile, Huntsville, Chattanooga

This role will be a member of a team managing and supporting IT infrastructure and applications for our partners. This is a challenging position requiring the development of advanced technical skills, experience, communication, and critical thinking. Our goal is to create an exceptional customer experience.

The Network Support team is a group of team players that can administer and troubleshoot all aspects of a client s Network environment. We are currently seeking a team player with extensive Networking experience with the desire to grow and learn other areas. They will be responsible for maintaining primarily customer infrastructure including but not limited to routers, firewalls, switches, VPNs, load balancing systems, and enterprise wireless. Expected to be able to do the following: Provide network diagrams, incident resolution and problem determination, document methodologies, thorough knowledge of network management, execute hardware and software installations, performance tuning and recovery. Expected to develop and maintain skills in data center design standards, communications technology best practices and security processes.

Essential Duties and Responsibilities:

Excellent communication and customer service skills.

Build client relationships and maintain client satisfaction.

Team Player. Promotes cooperation and commitment within a team to achieve goals and deliverables.

Critical Thinking and ability to drive results.

General Network Troubleshooting (routing/switching/wireless, DNS, DHCP, VOIP, VLAN, VPN).

Firewall Troubleshooting:

o Cisco ASA

o Cisco Meraki

o Fortinet

Ability to provide base-level configuration for client site network.

Perform firmware and code upgrades to networking devices.

Work with other departments to troubleshoot client-side technical issues.

Work with the vendors of the company and our customers.

Work includes occasional weekend or after-hours responsibilities, when necessary.

Serve in the Networking On-Call rotation.

Occasional travel offsite / to customer sites.

Read, write and understand technical manuals, procedural documentation and original equipment manufacturer guides.

Participate in periodic technical meetings.

Training and mentorship of junior team members.

Completion of a yearly training plan/required certifications.

Any other task or duty as assigned or required.

Required Experience

3+ years of experience supporting or implementing IT infrastructure.

1+ years of experience supporting networking technologies.

Desired Qualifications/Experience:

Associates Degree in Computer Science or related field, CCENT or similar certification.

1+ years of experience with configuration and management of advanced networking hardware including routers, switches, voice over IP telephony, load balancers, wireless infrastructure, firewalls and internet proxy devices.

Experience with networking protocols to include advanced routing (BGP, EIGRP, OSPF) and switching (Cisco proprietary protocols and network standard protocols including spanning-tree, trucking protocol, MPLS).

Cisco Certifications or experience.

Microsoft Certifications (Administrator/Engineer level) or experience.

Leadership and management experience