Site Manager

Job Description

Job Description

About McDaniel Supply Company

Since 1972, McDaniel Supply has built a strong reputation as a family-owned and values-driven organization serving the region. We are a leading inmate commissary company dedicated to providing efficient and secure services to correctional facilities and providing exemplary customer service. Our mission is to enhance the commissary experience through reliable technology solutions that ensure accuracy, compliance, and seamless service delivery. 

Our mission
We exist to glorify God by compassionately serving correctional facilities with reliability and excellence.

Job Summary

The Site Manager is a hands-on operational leader responsible for coordinating daily commissary operations within an assigned detention facility. This position combines direct participation in daily commissary activities with employee supervision, operational oversight, customer service, and compliance responsibilities.

The Site Manager works alongside team members to ensure accurate and timely order fulfillment, effective staffing coverage, proper inventory handling, financial accountability, and adherence to company and facility procedures.

Reporting to the Regional Site Manager, this position serves as the primary on-site point of contact for facility personnel and is responsible for maintaining reliable service delivery, addressing operational concerns, and supporting a positive, accountable team environment.

Essential Duties and Responsibilities

Daily Commissary Operations

· Perform and coordinate daily commissary activities, including order processing, picking, packing, staging, and distribution, as applicable.

· Assist with inventory receiving, stocking, replenishment, and inventory accuracy.

· Monitor order fulfillment and address errors or service disruptions.

· Maintain a clean, organized, and secure work environment.

· Team Leadership & Supervision

· Direct daily employee assignments and coordinate staffing coverage.

· Train employees on procedures, performance expectations, and facility requirements.

· Provide coaching, feedback, and recommendations regarding employee performance.

· Communicate staffing or disciplinary concerns to the Regional Site Manager and HR.

· Oversees the proper stocking and timely ordering for Staff Vending machines. 

Facility Relationships & Compliance

· Serve as the primary on-site contact for designated facility personnel.

· Follow detention facility security protocols and applicable contract requirements.

· Respond to routine service concerns and escalate significant issues.

· Maintain professional relationships with facility leadership and staff.

Financial & Administrative Accountability

· Perform or oversee applicable kiosk fund deposit procedures.

· Maintain required operational records and reports.

· Support accurate timekeeping, scheduling, and documentation.

Qualifications

· High school diploma or GED required.

· Prior supervisory, team lead, or operational experience preferred.

· Experience in correctional or detention environments preferred.

· Valid driver's license with a clean driving record.

· Basic computer proficiency and ability to learn company systems

· Ability to satisfy applicable detention facility access and security requirements

Physical Requirements

· Ability to lift, carry, push, or pull up to 50 pounds.

· Ability to stand, walk, and perform repetitive tasks throughout the day.

· Consistent attendance and reliability required.

· Ability to meet all applicable physical and regulatory standards.