Customer Service Specialist

Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers. Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile. Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping. Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience. Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory. Requirements 1-3 years of experience in building, construction, design, or warehouse environments preferred. Bilingual in Spanish and English preferred, or other language as appropriate for the area. Forklift certification and experience using a wet saw are a plus. Core Competencies Demonstrates strong customer service skills by effectively managing client relationships and resolving inquiries. Proficient in order entry and recordkeeping, with experience in warehouse operations and inventory management. Highest-signal resume keywords Customer Service Order Entry Warehouse Operations Bilingual in Spanish and English Forklift Certification ATS Optimization Keywords Hard Skills Order Verification Inventory Management Wet Saw Operation Recordkeeping Shipping and Packing Soft Skills Relationship Building Problem Solving Collaboration Certifications & Qualifications Forklift Certification Industry Keywords Building Construction Design Warehouse Tools & Technologies JDE System #J-18808-Ljbffr