Customer Project Manager

Customer Project Manager – Industrial SalesStabilus is a global leader in motion control technology - designing and manufacturing gas springs, dampers, and electromechanical drive systems for industrial, commercial, and automotive applications. With approximately €1.2 billion in annual revenue and operations across 45 locations worldwide, Stabilus serves customers in more than 50 countries. Our Americas Industrial Sales Division partners with direct customers and a broad distributor network to deliver custom-engineered solutions across a wide range of industrial segments.The Customer Project Manager (CPM) serves as the central coordinator for customer and sales project execution - managing new product introductions from opportunity handoff through production launch. Acting as the bridge between the customer-facing sales team and internal execution functions, the CPM drives structured, efficient, and transparent project management across a broad range of industrial customer segments.The CPM enables the sales organization to focus on commercial growth by owning internal process coordination, project timelines, and cross-functional communication to ensure every customer and distributor partner experiences clarity, responsiveness, and professional execution consistent with Stabilus' standards of excellence.Project & Program ExecutionQualify and guide sales opportunities through our project process as standardized, custom, or development projects.Review each incoming project request to confirm it represents sound business — clear commercial value, a feasible path to execution, and a scope appropriate for the resources requiredManage project scope, deliverables, costing, and timelines by coordinating with Sales, Application Engineering, Production / Launch, and customer teamsTrack and maintain project status and documentation in CRM and project management tools; provide regular updates to internal stakeholders, customers, and sales partnersCoordinate tasks and deliverables across all project phases, including:Collect and manage project requirements; coordinate technical clarification with internal and external teamsCoordinate cost calculationsPrepare and deliver quotationsBook and coordinate prototype and lab analysis ordersFacilitate contract review of commercial and delivery termsAchieve customer acceptance and initiate the launch processDrive all launch milestones and deliverables through launch to series production releaseCustomer & Distributor SupportAct as the primary interface for the sales team and distributor sales partners on Stabilus process related topics, ensuring the issues are directed to the right internal team and solved efficientlyProvide all project updates, quotations, and deliverables directly to distributors for accounts managed through the distributor channel, supporting them as if they were internal sales counterpartsFacilitate responses to technical data requests and documentation needsMaintain a contact matrix for escalations with quality, warranty, logistics, and customer service teams to resolve issues quicklySupport escalations to management during the sales or launch phases for any conflicting internal process to ensure properly prioritizationInternal Coordination and Process ImprovementServe as a coordination hub within the sales organization, reducing duplicate effort and clarifying tasks ownershipStandardize templates and workflows for quotations, approvals, and customer requestsDocument lessons learned and create reference material such as best practices to improve Standard Operating Procedures and knowledge transferSupport onboarding and training of new team members on the New Part Introduction (NPI) processKey Performance Indicators of the role:Customer satisfaction survey / NPSSales cycle time by project types and phasesOn-Time rate of project deliverablesCustomer ResponsivenessLaunch quality rateRequired Skills & CompetenciesClear and professional communication and presentation skills for customers and internal stakeholders in English language is requiredStrong organization and coordination skills, including the ability to manage multiple requests and projects simultaneouslyExperience with product development and program management best practices and methodologyProcess-oriented mindset with comfort navigating across key organizational functionsFamiliarity with manufacturing engineering processes, including sales, documentation, testing, and approvals.Strong skills with Microsoft 365 suite, CRM / ERP and Project management toolsEducation, Training, Certifications:Bachelors degree in business, engineering, or related technical field is requiredRecognized certifications such as PMP or CAPM is preferredOptional: Certifications in APQP / IATF / ISO processes, Lean, AgileExperience:3-5 years of relevant experience in project management, sales operations, or technical sales coordination rolesBackground in automotive, manufacturing, or similar industriesProven track record of successful project or program management capabilitiesDemonstrated ability to manage critical customer escalations, coordinate functions across the organization.Familiarity with product development, quality systems, and lab/test environments is preferredExperience collaborating with distributors, channel partners, or external sales reps preferred.Travel:Infrequent travel - for training or uncommon initiatives, projects, or training.