Forward Deployed Engineer

Description The Forward Deployed Engineer sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value. You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality. Roadmap & Solution Ownership Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs Own the feature lifecycle for specific components from discovery through launch and iteration Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows Blueprint Design & Execution Partner with customer-facing team leaders to map and analyze customer requirements for new solutions Build solution blueprints and workflow automations using current platform features Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions Validate, test, and iterate blueprints for accuracy, consistency, and performance Technical Specification & Delivery Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies Document solution architecture, demonstrations, and implementation guidelines Customer & Market Research Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities Act as the voice of the customer within the development process Cross-Functional Collaboration Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability Support rollout and enablement of blueprint solutions across teams and customers Required Qualifications 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting Experience building external-facing products in enterprise B2B SaaS environments Strong understanding of business workflow mapping, process modeling, and process improvement methodologies Proven experience translating business requirements into structured automated workflows or solutions Hands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success Rigor and consistency in managing product backlogs and executing delivery Preferred Qualifications Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology Experience with prompt design or agent-based automation solutions Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services) Experience with network effects and cold start strategies Familiarity with feature prioritization and product feedback processes Lean, Six Sigma, or related process improvement certification A related technical degree Success Metrics Efficiency improvements and measurable reduction in manual work for customers Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings) Quality and clarity of roadmap feedback influencing platform improvements Time-to-value and scalability of solution deployments Customer satisfaction and depth of engagement with deployed solutions EEO Statement For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr B Capital