Patient Services Representative

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.

Spaulding Braintree - Conveniently located off 128, 93, and route 3.

Free parking

Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.

Essential Functions

-Greet patients and provide a warm and welcoming environment during the registration process.
-Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
-Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
-Provide exceptional customer service to patients, family members, and visitors.
-Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
-Assist patients in completing registration forms and explain the registration process.

Ideal candidate has flexibility working evenings.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications, such as word processing, spreadsheets, and email.


Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.