Network Engineer

Senior Network AdministratorServes as a senior-level Network Administrator in the Information Systems Division, performing advanced work including design, implementation, administration and security of network, unified communications and other systems, ensuring alignment with ERS strategic goals, business needs and management priorities. Work involves highly complex operational tasks and projects. Works under the general supervision of the Network Services Manager with considerable latitude for the use of initiative and independent judgment. The ideal candidate will demonstrate exceptional customer service while being able to adapt to changing priorities.Essential Functions:Enterprise Network Infrastructure: Conduct design, implementation, administration and support of enterprise network infrastructure systems and technologies, including data center, backbone, edge, cloud, wireless LAN, and wiring closet systems. Ensure capacity, performance, usability, security, reliability, modularity and sustainability.Network Security Technologies and Solutions: Conduct design, implementation, administration and support of enterprise network security systems and technologies including web and email filtering, network access systems, Virtual Private Networks, and firewalls. Ensure capacity, performance, usability, security, reliability, modularity and sustainability.Communications Systems: Conduct design, implementation, administration and support of enterprise communications systems including telephony, videoconferencing, and mobile/cellular devices, systems and technologies. Ensure capacity, performance, usability, security, reliability, modularity and sustainability.Innovation: Research, assess, evaluate and implement new, upgraded and developing technologies including determining suitability for current and future agency enterprise computing needs. Provide recommendations including new features, licensing requirements, high-availability, identity integration and security/risk assessment as appropriate.Backups and Disaster Recovery: Participate in disaster recovery including planning, documentation, backup management and exercises to ensure preparedness to respond to disasters and other unplanned situations and events, which could affect network and system availability for business operations.Documentation and Training: Develop and document all aspects of the environment within the scope of this position including best practices and operating procedures. Actively collaborate with and train others to ensure proper troubleshooting and other methods, and to ensure customer needs are met. Perform analysis, validation and revision of existing documents for currency, accuracy, efficiency and effectiveness. Follow and adhere to ITSM standards and methodologies including Change Management.Other Duties and Responsibilities:Perform other duties and special projects as assigned.Attend work regularly in accordance with agency leave and attendance policies.Comply with all applicable agency policies and procedures.Perform on-call or scheduled after hours work as required.Required Minimum Qualifications:Education and Training: Graduation from an accredited four-year college or university with major course work in data processing, computer science, management information systems, business or related field; or attainment of a diploma from a two-year technical school with specialization in computer or networking technology. Each year of related experience over the required minimum may be substituted for one year (30 semester hours) of required college credit.Experience: Require six (6) years of experience in an enterprise technology environment in a progressively more difficult role performing network engineering, administration and support. Require four (4) years of experience supporting Cisco wired networking equipment. Require four (4) years of experience supporting network security systems, such as firewalls, web/email filter systems, and network access control systems. Require two (2) years of experience supporting wireless networking equipment. Prefer experience administering and supporting telecommunications systems and solutions, such as UC, fax, and voicemail systems. Prefer experience with IaaS/PaaS cloud networking, technologies and services. Strong analytical and problem-solving skills. Effective communication skills, both written and verbal. Experience cohesively and successfully collaborating with other administrators, support teams, vendors and customers.Preferred Certifications: CCNP, CCIE and equivalent.Knowledge, Skills and Abilities: Comprehensive knowledge of the principles, practices, and techniques of administration of an enterprise networking and telecommunications environment. The ability to identify and define user and organizational needs; to process information logically; to plan, organize, and coordinate work assignments. Ability to follow established procedures and assist in the development of new procedures; to work in a team environment; and handle multiple projects with strong attention to detail. Strong interpersonal and communication skills. Uses all knowledge, skills and abilities to apply critical thinking to all aspects of the job. Must be self-motivated.Special Requirements/Work Environment:This position may require access to privileged, confidential, or sensitive data and will require a TXDPS or FBI criminal history check. Work is performed in an office environment, which includes hybrid opportunities. This is not a fully remote position. Must be able to lift and carry loads weighing up to 35 pounds. This position may require occasional travel (<5%). Occasionally works in narrow spaces and maintenance areas such as equipment closets or plenum areas. Occasional moving and climbing of ladders. Occasional crouching or crawling under furniture, work surfaces, or equipment. Occasional reaching over, under, around, or between furniture, cubicle parts, or equipment.