IT Project Manager

You can help share the gospel with people who don’t know Jesus Christ as their Saviour. That opportunity is still out of reach for many people around the world. If you’re willing to make a long‑term commitment to change that, we’re here to help you. Ethnos Canada will work in partnership with you and your church. We will provide the specialized training you need and help you find the role God has prepared for you in the network of missionaries who make cross‑cultural ministries possible. “Jesus said to His disciples, ‘As the Father has sent me, so send I you…’. We are to be His hands and His feet, His eyes and His tears; His very life to this lost and dying world, because if we’re not, nobody is. The incarnation that God began in Jesus He now wants to continue through you and through me – the body of Christ!” “Jesus said to His disciples, ‘As the Father has sent me, so send I you…’. We are to be His hands and His feet, His eyes and His tears; His very life to this lost and dying world, because if we’re not, nobody is. The incarnation that God began in Jesus He now wants to continue through you and through me – the body of Christ!” – Martin Lamb Qualifications Have personal assurance of salvation by faith in Jesus Christ Maintain a personal relationship with Jesus Christ and be involved in a local church Be a consistent witness for Jesus Christ by maintaining a courteous, Christ‑like attitude in dealing with people within and outside of Ethnos Canada Desire to be part of a team effort to evangelize least‑reached people groups Have high moral character with positive references and not have been convicted of a criminal offence for which a pardon has not been granted Understand that most Ethnos Canada ministry opportunities are physically, emotionally, and mentally challenging and that appropriate health in these areas is required Be willing to trust God for financial and material needs Have no preexisting school, auto or credit card debts without a repayment plan (some exceptions apply) Not have a history of divorce, or divorce and remarriage, after salvation Becoming a Missionary With more than 6,000 people groups still unreached, the task is bigger than just us. God is calling out workers from the ethnos to go. Our role in mobilizing, equipping and coordinating missionaries extends beyond our own culture. From all around to the world, God is calling out workers to be a part of reaching the ethnos ! Thousands of believers from more than three dozen countries are actively working together in Africa, Latin America, Northern Canada and the Asia‑Pacific Region. Most missionaries serve through sending organizations. How can you and your church choose the one that’s right for you? Find some of the reasons you might choose Ethnos. Your role as a career missionary and previous Bible education determine the training you’ll need, which can take from one to four years. Learn more about Ethnos Canada’s specialized training. Purpose This ministry role assists with the maintenance and support of all Ethnos360 on‑premises systems and infrastructure in collaboration with Infrastructure team members. This includes helping to maintain the Home Office datacenter and handling issues escalated through help desk requests. The individual in this ministry role will assist in creating and implementing policies and procedures consistent with Ethnos360 goals, industry best practices, and other regulatory requirements. This ministry contributes to the proper function of Ethnos360 as we assist the local church in planting mature churches among least‑reached people groups. Responsibilities Responsibilities will be explained in detail upon inquiry. Requirements Other Requirements Required Education, Certifications, and Work Experience: Must have a high school diploma or GED Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: CompTIA Server+ (Preferred) CompTIA Security+ (Preferred) Microsoft Certified: Windows Server Hybrid Administrator Associate (Preferred) PowerShell and Advanced PowerShell for Automation (Preferred) Other needed experience and qualifications will be explained upon inquiry. Purpose The IT Project Manager coordinates with the IT Leadership team to plan, prioritize, and coordinate IT projects that will meet the needs of the IT Division. The Project Manager works closely with IT staff, other Ethnos360 staff, and vendors to bring projects from start to completion. The IT Project Manager works with the Director of IT and the IT Leadership Team to develop strategies and procedures to execute IT projects. This Project Manager ensures the efficient execution of projects in the IT division, both at the enterprise and department level. This Project Manager plays an important role in supporting Ethnos360's goal of planting mature churches among least‑reached people groups around the world by ensuring that Ethnos360 members can minister effectively, unhindered by technical issues. Responsibilities Assists the IT Leadership Team in developing both short‑term and long‑term strategies related to the Information Technology Division’s use of project management Provides resource allocation guidance to the IT Leadership Team as they prioritize projects for Ethnos360 IT Serves as a project manager for major enterprise projects that Ethnos360 IT is completing Works with department and center directors to plan and execute projects under their purview Works to establish and enforce organizational standards related to task and project management Works with project teams to ensure that tasks are being completed on schedule Escalates roadblocks and staff performance issues to IT Directors, when needed Facilitates regular project planning and status meetings for assigned projects Works to promote a culture of teamwork, cooperation, enthusiasm, and customer service among IT Team members Engages with vendor representatives to create and coordinate appropriate time expectations for project tasks Regularly meets with the Director of IT to report on the efficiency of IT project management and to provide updates on specific project statuses Facilitates any necessary training for staff related to task management and project completion Participates in team meetings Stays current with project management best practices by attending classes, reading publications, joining professional peer groups, etc. Participates in training and staff development activities Maintains confidentiality of highly sensitive information (which may include financial and/or personnel related information) Performs other related duties as is required by the supervisor Requirements Other Requirements Required Education, Certifications, and Work Experience: Must have a degree in Computer Science, Business Management or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: Agile/Scrum project management 2+ years of experience working in information technology, supervising technology teams, and overseeing large information technology projects Experience in office administration, including vendor and contract management operations Additional Qualifications: Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements Solid knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.) Familiarity with CIS 18 Basic knowledge of computer hardware Ability to take initiative and solve problems Willing to contribute ideas to assist in process improvement and be an approachable team player Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities Self‑motivated with the ability to work independently and to carry out assignments to completion Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy Willingness to continually learn and improve in technological and communication skills Strong written and verbal communication skills that enable effective collaboration within the IT Division as well as with external individuals Strong interpersonal skills and ability to effectively communicate with teams across the entire organization Strong knowledge of project management principles and/or project management certifications Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, software development, and telecommunications systems Leadership skills with the ability to work effectively with others and promote a culture of teamwork, cooperation, enthusiasm, and customer service Ability to organize, prioritize and complete multiple types of administrative tasks; strong attention to detail and accuracy; persistent follow‑through skills Excellent leadership and decision‑making skills Other needed experience and qualifications will be explained upon inquiry. Purpose The Helpdesk Support Technician provides hardware and software support for Ethnos360 members in the USA and worldwide. The Helpdesk Support Technician also invests time each day on projects that advance the IT needs of Ethnos360. The Helpdesk Support Technician plays an important role in supporting Ethnos360’s goal of planting mature churches among least‑reached people groups around the world by ensuring that Ethnos360 members are able to minister effectively, unhindered by technical issues. Responsibilities Responds to assigned tickets and tasks in a timely manner Elevates help desk tickets to senior support technicians and IT specialists when appropriate Keeps current with best practices relating to customer care and user support Updates or creates existing instructional documentation as needed Maintains an understanding of Windows 11, Office 365, and Microsoft applications Maintains an understanding of Windows accounts and Outlook profiles. Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) for end‑user remote support Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate Participates in meetings Participates in training and staff development activities Performs other related duties required by the supervisor Requirements Other Requirements Required Education, Certifications, and Work Experience: Must have a high school diploma or GED Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: Microsoft IT Support Certification (Preferred but not required) HDI Customer Support Representative (Preferred but not required) Additional Qualifications: Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.) Basic knowledge of computer hardware (laptop, desktop, printer, monitor, NIC, etc.) Basic knowledge of ticketing systems and customer support principles Ability to take initiative and solve problems Willing to contribute ideas to assist in process improvement and be an approachable team player Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities Self‑motivated with the ability to work independently and to carry out assignments to completion Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy Willingness to continually learn and improve in technological and communication skills Good communications skills – Helping our end users with technical problems at their level of understanding Other needed experience and qualifications will be explained upon inquiry. 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