General Manager - Rock Springs RV Resort

Job Description

Job Description

General Manager – Rock Springs RV Resort

Rock Springs, Arizona | Projected Opening: Q4 2026 | 45 Minutes North of Phoenix
Compensation starting at: $70,000 Base Salary + Bonus, with final salary based on experience and qualifications

Join a Legacy of Hospitality in the Heart of Arizona

Rock Springs RV Resort is bringing a new chapter of hospitality to one of Arizona’s most historic destinations—and we’re looking for an experienced General Manager to lead the way.

Located in historic Rock Springs, Arizona, this destination has welcomed travelers since the 1800s. Once a vital stop along the Black Canyon Trail, Rock Springs is known today for its scenic beauty, rich history, famous pies, and enduring spirit of hospitality.

As General Manager, you’ll have the opportunity to help shape the guest experience and establish the operational foundation for a brand-new RV resort. This is more than managing day-to-day operations—you’ll be building a team, developing a culture, driving revenue, and creating an experience that encourages guests and residents to return again and again.

If you’re a hands-on leader who thrives in a dynamic environment, enjoys building teams, and is passionate about hospitality, we’d love to hear from you.

What You’ll Do

The General Manager is responsible for the overall operations, guest experience, team leadership, and continued profitability of Rock Springs RV Resort. As the primary leader of the resort, you’ll oversee day-to-day operations while working strategically to position the property for long-term success.

You will:

• Lead all aspects of resort operations, ensuring a safe, welcoming, well-maintained, and exceptional experience for guests and residents.
• Build, lead, and develop a high-performing team that reflects CRR Hospitality’s culture and values.
• Serve as a visible and engaged leader for guests, residents, and associates, responding to questions, concerns, and service opportunities with professionalism and a solutions-oriented approach.
• Develop and implement strategies to drive reservations, occupancy, revenue, and overall resort performance.
• Partner with the marketing team to promote the resort and strengthen the CRR Hospitality brand.
• Oversee recruiting, onboarding, training, scheduling, coaching, performance management, and ongoing development of resort associates.
• Establish clear expectations and hold the team accountable for delivering a consistent guest and resident experience.
• Partner with the Activities team to develop and execute engaging activities and events that enhance the guest experience.
• Develop and manage the annual operating budget and ensure financial performance aligns with established goals.
• Monitor monthly P&L performance, analyze variances, and identify opportunities to improve profitability.
• Analyze transient, monthly, and seasonal revenue trends, occupancy, and market performance to identify opportunities for growth.
• Oversee capital improvement projects and ensure the property and its assets are maintained to CRR standards.
• Establish and enforce resort rules, operating standards, and policies.
• Ensure compliance with applicable federal, state, and local regulations, including requirements related to resort operations and fair housing.
• Maintain a strong working knowledge of property maintenance and partner with maintenance leadership to ensure the resort is safe, clean, and well maintained.
• Be flexible and available to respond to resort needs outside of normal business hours when necessary.
• Perform other duties and responsibilities as assigned.

What We’re Looking For

We’re looking for a people-focused, business-minded leader who can balance exceptional hospitality with strong operational and financial performance.

The ideal candidate will bring:

• Previous leadership experience in hospitality, outdoor hospitality, RV resorts, hotels, property management, or a related industry.
• Proven experience leading, coaching, and developing teams.
• Strong operational and financial acumen, including experience managing budgets and P&L performance.
• A track record of delivering exceptional guest and customer experiences.
• Strong communication, organization, and problem-solving skills.
• The ability to lead with accountability while building a positive and engaging team culture.
• A hands-on leadership style and willingness to jump in wherever needed.
• The ability to work independently, make sound decisions, and adapt in a fast-paced environment.
• A passion for hospitality and creating memorable experiences for guests and residents.

Compensation & Benefits

Compensation starting at: $70,000 Base Salary + Bonus, with final salary based on experience and qualifications

CRR Hospitality offers a comprehensive benefits package, including:

• Health, Vision & Dental benefits
• Complimentary Full Hook-Up (FHU) Site Rent
• Paid Holidays
• Paid Time Off (PTO)
• 401(k) Match
• Additional company benefits and employee perks

Be Part of What’s Next

Rock Springs RV Resort is a new destination with a storied past—and the General Manager will play a critical role in shaping its future.

If you’re ready to lead a team, build something special, and create a resort experience that reflects the character and hospitality of Rock Springs, we’d love to have you join CRR Hospitality.