Mutual Funds Specialist

Mutual Funds Specialist

Location: Milwaukee, WI 53202 Hybrid Duration: 6 months contract with possible for extension

Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the efficiencies necessary for fund sponsors to deliver economical competitive products while we protect their business interests and minimize risks.

As a transfer agent within GFS, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have a fantastic opportunity for individuals, with excellent multi-tasking abilities to provide a superior level of service to our growing group of high profile clients and their shareholders. Efficient and detail oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

Responsible for the reviewing subscription documents for completeness and accuracy and work with funds and intermediaries to resolve subscriptions not in good order. Establishing new accounts on record keeping platform. Participate in client related events including but not limited to capital calls, interval purchases, tender offers and distributions. Provide timely and accurate responses to email inquiries both internal and with our clients and their shareholders. Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

Basic Qualifications

• Two to four years post high school education or equivalent work experience.

Preferred Skills/Experience

• Working knowledge of the securities/mutual fund industry, terminology, rules, regulations, practices and procedures gained through experience working within the industry or through post-secondary education or a minimum of one year experience as an Account Services Rep 3.
• Excellent oral and written communication, mathematical, PC, and customer service skills.
• Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines.
• Strong reading comprehension skills to effectively interpret shareholder requests and legal documents.
• Ability to perform all types of transactions with minimal supervision, while maintaining or exceeding internal/external quality and productivity goals.
• Ability to act as mentor, working with trainers, new processors and their managers to help individuals with transition from the training room to the processing teams.
• Ability to communicate with shareholders, internal departments, fund clients, and administrative agencies to resolve problems regarding shareholder requests and regulatory requirements.