Sheffield Lending Officer I

Job Title

Evaluate and underwrite and contract retail loan applications under approved fraud, loan processing policies for credit approval and facilitate the creation in the system of the correct loan promotion and loan documents for execution. Provide perfect client experience (PCE) to approved dealers necessary to build and maintain lending relationships within the risk guidelines of Sheffield and Truist. Assist dealers in all aspects of financing procedures, policies and options. Effectively exhibit the perfect client experience behavior during outbound and inbound calls with external dealer/customer clients.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Process and decision credit applications to include some larger dollar request, as needed, and assess risk of applicants consistent with Sheffield Loan Processing policies. Underwrite consistent with our fraud processes, applying override rules and adjudicating the correct promotions for the original equipment manufacturer (OEM) and approving credit under the correct advance rates. Make sure all loan application, customer, dealer and collateral information is logged into the loan origination system correctly and accurately.
• Make credit decision within Sheffield's service level agreement (SLA) time range of receipt of application and other pertinent data, as needed, to properly ascertain the risk.
• Field and service dealer/customer client questions relating to underwriting, operational or procedural details including promotional offerings, policies, incentives, lien perfection and other general information.
• Provide various direct mailings of current programs to dealers, as needed, in effort to develop relationship.
• Carry out dealer penetration and relationship building initiatives through tele-consulting, visiting dealer meetings and open houses.
• Maintain working knowledge of the products that Sheffield finances and knowledge of manufacturer's suggested retail prices (MSRPs).
• Assist in the development, implementation and execution of new policies, procedures and processes related to loan processing.
• Assist management and other departments, on an as needed basis, with periodic operational, regulatory, credit research, fraud research and other projects, which do not violate separation of duties principles.
• Represent Sheffield at various trade shows, dealer open houses and dealer meetings.
• Assist in managing fraud and mitigating Bank Secrecy Act/Anti-Money Laundering (BSA/AML) risk by following approved policies.
• Follow underwriting and scorecard processes to include properly documenting accounts, using the correct mitigating factors when adjudicating credit.
• Correctly calculate long-term value (LTV) and advance rates under OEM approved guidelines.

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent
• Three years of retail finance experience particularly related to underwriting loans for a dealer network
• Strong decision making and organizational skills
• Excellent verbal and written communication skills
• Strong customer service skills both to internal and external clients
• Demonstrated problem-solving skills
• Ability to work effectively in a fast-paced environment
• Ability to multi-task and take on projects to assist the department with initiatives
• Ability to understand larger loan request and underwrite the request in a timely fashion
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.