Service Advisor

Job Description

Looking to hire a Service Advisor for Hansen Tire & Truck Repair.

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Job Summary:

We are seeking a highly skilled Service Advisor to join our team. In this role,

A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:

1. Customer Interaction:
   • Greeting customers and assessing their vehicle service needs.
   • Listening to customer concerns and documenting relevant information about vehicle issues.
2. Service Recommendations:
   • Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
   • Providing cost estimates for services and obtaining customer approval before initiating work.
3. Scheduling and Coordination:
   • Scheduling appointments for service and repairs.
   • Coordinating with the service department to ensure timely completion of work.
   • Managing the flow of vehicles in and out of the service area.
4. Communication:
   • Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
   • Explaining technical details in a clear and understandable manner to customers.
   • Willing to train others share knowledge
5. Documentation:
   • Creating and maintaining accurate service records for each customer and vehicle.
   • Documenting all customer interactions and service transactions.
6. Customer Satisfaction:
   • Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
   • Seeking feedback from customers to improve service processes.
7. Sales and Upselling:
   • Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
   • Explaining the value of recommended services to customers.
8. Technical Knowledge:
   • Staying informed about automotive technology, service procedures, and industry trends.
   • Collaborating with technicians to understand and communicate technical information to customers.
9. Administrative Tasks:
   • Handling paperwork, invoices, and processing payments.
   • Utilizing computer systems and software to manage customer and vehicle information.
10. Compliance:
    • Ensuring compliance with dealership or service center policies and procedures.
    • Adhering to relevant regulations and standards in the automotive industry.

A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.

North American Truck & Trailer offers a competitive wage and benefit packing including:

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please contact Cheryl Rierson at View email address on kelolandemployment.com or View phone number on kelolandemployment.com.

Come experience the difference!

In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!