Customer Service / Office Operations Manager

Wayne Tile

Description:

After submitting your resume, please use the following link and briefly answer the application questions:

Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business.

This is an in-office, Monday through Friday position , from 8:00 AM to 5:00 PM .

Responsibilities

Answer incoming phone calls and respond to customer chats
Provide excellent customer service to customers, vendors, and internal team members
Process BOLs for shipments
Process UPS shipments and sample requests
Maintain internal sample library stock levels
Monitor and maintain Material Bank stock levels
Assist with job complaints and help coordinate resolutions
Support daily office operations and internal communication
Keep tasks organized and follow through on open items

Ideal Candidate

The ideal candidate has strong customer service experience, office management experience, or experience in a similar inside operations role. They should be dependable, detail-oriented, professional, and comfortable handling multiple responsibilities throughout the day.

Qualifications

Strong customer service and communication skills
Office management or administrative experience preferred
Ability to stay organized and manage daily tasks
Comfortable answering phones, responding to chats, and assisting customers
Ability to handle customer concerns professionally
Dependable, proactive, and team-oriented

Schedule

Monday Friday

8:00 AM 5:00 PM

In-office position

About the Role

This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.

Medical, Dental, and Vision benefits offered, as well as a 401k with employer match.

Requirements:

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Occasionally required to stand

Occasionally required to walk

Frequently required to sit

Frequently required to utilize hand and finger dexterity

Continually required to talk or hear

Frequently utilize visual acuity to operate equipment, read

technical information, and/or use a keyboard

Occasionally required to lift/push/carry up to 50 pounds

Occasionally exposure to outside weather conditions

Compensation details: 25-28 Hourly Wage

PIcfbc4adb1642-26289-40743089

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Vacancy posted 4 days ago

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