Executive Housekeeper

Position Overview The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. An executive housekeeper coordinates between housekeeping crews to inspect assigned areas to ensure standards are met, manages many priorities and demands, solves problems, supports staff, and performs the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability. Essential Job Functions Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training, and development. Establishes and maintains cost control systems for staffing, linen inventories, and cleaning supplies. Enforces policies and procedures. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. Schedules staff according to labor standards and forecasted occupancy. Maintains room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas. Compiles and reports accurate status of guest rooms to the front office. Enforces standard procedures for the acceptance, security, and return of guest lost and found items. Maintains standard procedures for security of on‑loan equipment. Maintains productivity and labor cost goals. Conducts inventories of linen, supplies, and equipment as required. Orders and receives supplies to maintain adequate inventory levels. Ensures staff interact with guests in a warm and friendly manner. Performs additional related duties as required. Manages lost and found items left at the hotel. Flexibility to work various schedules as business demands, including nights, weekends, and holidays. Top Requirements Team Up: Be Golden, Collaborate, and Help Others Succeed. Own It: Be a role model, Embrace Responsibility, and Keep Learning. Passionately Serve: Be Positive, Care Deeply, and Create Memories. Qualifications High school diploma, GED certification, or equivalent experience preferred. Hotel housekeeping experience preferred. Must have basic reading, writing, and math skills. Experience with Hotel Brand systems preferred. Customer service skills required. Prioritization and time‑management skills required. Ability to work quickly without compromising quality. Strong attention to detail. Physical Requirements Prolonged periods of standing and walking throughout the hotel while overseeing housekeeping operations and inspecting guest rooms and public areas. Ability to sit, stand, and move between floors and departments for extended periods of time. Frequent lifting, carrying, pushing, and pulling items weighing up to 25–30 pounds, including linens, supplies, and equipment. Frequent bending, stooping, kneeling, and reaching when inspecting rooms, demonstrating cleaning procedures, and assisting staff as needed. Ability to push and pull housekeeping carts and equipment when supporting operations. Perform repetitive motions, including light cleaning tasks, as part of training, inspections, or operational support. Use hands and arms continuously for writing, typing, using handheld devices, and operating housekeeping systems. Communicate clearly and effectively with team members and guests in a fast‑paced environment. Work in varying environmental conditions, including exposure to cleaning chemicals, noise, and temperature changes. May require working long hours, including evenings, weekends, and holidays, based on business needs. Benefits Competitive pay. Health, dental, and vision insurance. Accident, short‑term and long‑term disability insurance. Pet insurance. Gym membership discounts. Paid time off and paid holidays. Shamin Perk discounts on tickets, rental cars, and attractions. Footwear discounts. 401(k) plan with company match. Employee discounts at branded hotels. Additional benefits for part‑time associates: accident insurance, critical illness insurance, hospital indemnity insurance, and prepaid legal services. Equal Opportunity Employer Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted. #J-18808-Ljbffr Shamin Hotels Master