Warranty Administrator

Warranty Administrator

Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities so you can build a rewarding career in automotive service and sales while making a real impact every day.

Grubbs Family of Dealerships is seeking an experienced Warranty Administrator. The Warranty Administrator has responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

Responsibilities:

• Adhere to all manufacturers' and after-market warranty companies' policies and procedures
• Establish and maintain productive relationships with the manufacturer's designated warranty representatives and representatives of any after-market warranty company with which the dealership conducts business
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Communicate with Service advisors, Service Director, and Technicians to ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual
• Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
• Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
• Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
• Maintain a record of all claims submitted, returner/rejected, or paid and their current status and review with the Service Director daily
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
• Strong organizational skills and attention to detail are a must
• Two years previous automotive/administrative work preferred
• Work with shop foreman, lead technicians, service advisors, and service director to effectively discuss warranty claims

Qualifications:

• High school diploma or GED required
• Minimum 1-year experience
• Must be a self-starter and proactive
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Strong organizational skills; able to manage priorities and workflow
• Strong computer and internet skills, including Microsoft Office suite

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.