Application Support Engineer

Temporary

Staffingine LLC

Alaska

Job Title: Application Support Engineer
Job Location: Remote
Job Type: Contract

Job Description:

Provide golive and post golive hypercare support for RPA and Mendix applications
Monitor application performance and stability during deployment windows
Coordinate with business stakeholders developers infrastructure teams and vendors to resolve deploymentrelated issues
Ensure successful transition from project implementation to steadystate operations
User Acceptance Testing UAT
Coordinate and facilitate UAT activities with business users and stakeholders
Track UAT defects and ensure timely remediation
Prepare UAT test plans execution reports and signoff documentation
Support business teams during validation and acceptance activities
ServiceNow Incident Request Management
Manage ServiceNow for incidents requests problem tickets and change records
Perform L2L3 troubleshooting of applicationrelated issues
Ensure SLA compliance and timely resolution of tickets
Conduct root cause analysis RCA for recurring issues and implement preventive actions
Environment Application Support
Support setup configuration and maintenance of Development UAT and Production environments
Coordinate application deployments and release activities
Work closely with infrastructure security network and database teams to ensure application availability
Monitor application health and troubleshoot performance issues
Infrastructure OS Patching Coordination
Coordinate monthly OS patching activities with infrastructure teams
Assess application impacts due to patching or maintenance activities
Plan and communicate maintenance windows to stakeholders
Validate application functionality post patching and upgrades
Change Release Management
Participate in CAB meetings and support change management processes
Review deployment schedules and implementation plans
Ensure rollback plans and deployment documentation are maintained

Skills

Mandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSM

Good to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate

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Vacancy posted 1 day ago

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