GLOBAL OPS - Scheduling & Operations Specialist

Scheduling & Operations Specialist

The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS' Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.

This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.

This is an operational command-support role.

Core Responsibilities

1. Workforce Scheduling & Coordination

• Assign daily and weekly shifts based on availability, qualifications, and operational needs
• Maintain optimal staffing levels while managing overtime exposure
• Communicate schedule updates clearly and promptly
• Make real-time adjustments to staffing plans as conditions change

2. Real-Time Attendance Monitoring

• Track employee attendance and punctuality
• Monitor shift check-ins and verify coverage status
• Identify no-shows or late arrivals immediately
• Coordinate rapid response coverage for call-outs

3. Security Operations Center (SOC) Responsibilities

• Verify visitor access requests in accordance with site protocols
• Grant or deny entry authorization based on established procedures
• Coordinate verification of mail and package inspections when required
• Issue real-time operational updates to field teams and management
• Maintain accurate logs of access decisions, attendance records, and escalations
• Monitor internal systems to ensure continuous operational visibility

4. Escalation & Incident Coordination

• Serve as first point of contact for operational disruptions
• Escalate issues to Company Management when appropriate
• Document incidents and unusual occurrences accurately
• Maintain calm, professional communication during time-sensitive situations

5. Reporting & Documentation

• Maintain detailed scheduling and attendance records
• Generate shift coverage reports
• Track trends in absenteeism and coverage gaps
• Support operational data tracking and improvement initiatives

Qualifications

• 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
• Strong organizational and multitasking skills
• Ability to make sound decisions under pressure
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficiency in Microsoft Office (Excel required)
• Experience in private security, logistics, dispatch, or workforce management preferred

Work Environment & Expectations

• On-site role in Manhattan
• 40+ hour structured schedule
• Includes weekend shifts
• Fast-paced, real-time operational environment
• Requires high responsiveness and decision-making ability

What Success Looks Like

• Minimal unfilled shifts
• Rapid response to call-outs
• Accurate and timely documentation
• Professional escalation handling
• Reduced operational disruptions
• Strong collaboration with Field Management

Career Path

Scheduling & Operations Specialist ? Senior Scheduling & Operations Specialist ? Manager, Scheduling & Operations ? Senior Manager

Clear advancement is based on performance, operational maturity, and leadership readiness.

Why Join GLOBAL OPS

• Competitive compensation aligned with NYC market
• Structured weekly schedule
• Clear role boundaries
• Defined growth pathway
• Opportunity to work at the operational core of a growing security organization