Warehouse Lending Payoff Specialist

Job Description

Job Description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Warehouse Lending Payoff Specialist I & II to support our Mortgage Purchase Program (MPP) operations through payoff processing, wire reconciliation, investor reporting, and operational support activities.

This role is ideal for a detail-oriented mortgage or operations professional who enjoys working with financial transactions, investor documentation, and cross-functional collaboration in a fast-paced environment.

What You’ll Do:

• Support daily wire transfer activity by receiving incoming wires and purchase advices
• Reconcile payoff entries for combined wires and process daily payoff transactions
• Record accounting entries and complete daily account reconciliations
• Partner with Accounting to research and resolve discrepancies
• Create, maintain, and update spreadsheets using Microsoft Excel
• Communicate professionally with clients regarding purchase advice requests, deposits, and operational inquiries
• Provide backup support to the MPP Collateral Specialist as needed
• Demonstrate working knowledge of Conventional, FHA, Rural Development, and VA loan programs and documentation
• Maintain compliance with internal procedures, operational controls, and regulatory requirements
• Support operational efficiency while maintaining confidentiality and high customer service standards

What You Bring:

• Associate degree in Accounting, Finance, Business, or related field preferred
• At least 1 year of mortgage experience preferred
• Minimum of 2 years of customer service experience required
• 2–3 years of experience in similar position being sought
• Strong attention to detail and ability to manage high-volume workflows with frequent interruptions
• Effective organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a team-oriented environment
• Professional demeanor when interacting with internal and external customers
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook

Why Join Northpointe?

Join a collaborative, operations-focused environment where your work directly supports mortgage purchase operations, investor transactions, and customer service excellence. You’ll have opportunities to expand your industry knowledge and contribute to operational success.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Ready to Apply?

If you’re ready to support mortgage operations with accuracy, efficiency, and exceptional service, we want to hear from you. At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER .

AA – EOE

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