Technical Support Specialist
$28 - $30 per hourInsight Global
Get AI-powered advice on this job and more exclusive features. Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks. To be successful in this role, it is imperative that the hired candidate has strong problem solving skills and is comfortable working through complex solutions with customers. This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city. Responsibilities:
- Communicate with customers via email, chat, and phone
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry and customer management in Zendesk
- 2+ years of professional customer service experience
- Professional experience working with Zendesk or other CRM tool for customer data management (required)
- Ability to commute into San Francisco 2-3/week
- Go-getter, self-motivated personality
Vacancy posted 14 hours ago
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