IAM (Sailpoint) Engineer (REMOTE)

We are requesting candidates with hands‐on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments. Core Technical Support Experience Tier 1 / Frontline Technical Support Troubleshooting cable, internet, and voice services Diagnosing connectivity and service issues using structured problem‐solving tools Root cause analysis for repeat or chronic service issues Coordinating repairs and escalation when necessary Networking & Connectivity TCP/IP configuration, verification, and troubleshooting Modem resets, re‐provisioning, and service activation IP address provisioning and management (add/delete multiple IPs) Basic network diagnostics and service validation Systems & Endpoint Support Installation, configuration, and support of: Desktop/workstation hardware and software Network printers Anti‐virus solutions Administration of: Shared folders and file systems User files and directories Device drivers and peripheral hardware Small‐office networking support (LAN setup and maintenance) Tools & Applications Experience working with customer support and ticketing tools Adobe Photoshop or similar tools for image manipulation (scanning and editing assets) General desktop and operating system support Customer & Business Interaction High‐volume, customer‐facing support role with strong communication skills Ability to handle: Troubleshooting and repair coordination Billing and service inquiries Retention‐focused customer interactions Experience supporting both internal users and external customers Ideal Background Experience in telecommunications, ISP, or managed service environments Comfortable supporting small office or departmental IT environments Strong multitasking ability in fast‐paced support settings Customer‐service oriented with technical problem‐solving capability