Experienced Automotive Service Advisor

Titus-Will Automotive Group is one of the largest, family-owned dealership groups in the South Sound, serving Tacoma, Olympia, Lakewood, and Parkland since 1938. We are looking for experienced Service Advisors to join our busy, high-performing Ford service department, located just off I-5 and 38th Street in Tacoma. This is an excellent opportunity for a motivated advisor looking for strong earning potential, a busy service drive, and long-term career growth within a stable, family-owned organization. What We Offer Compensation & Benefits Pay Range: $75,000 - $150,000 per year (based on experience, performance, and qualifications) Compensation Structure: Base salary plus performance-based incentives Medical, Dental, and Vision insurance 401(k) retirement plan (eligible after 90 days) Paid training Employee discounts PTO: Earn 1.0 hour for every 40 hours worked Highly productive shop with modern equipment and the newest technology More benefit details available here: Why You’ll Love Working Here Consistently busy, high-volume service department Supportive leadership team that understands advisor workflow Strong technician team and efficient shop processes Family-owned company with many long-tenured employees and real advancement opportunities What You’ll Do Greet customers and guide them through the service process Write accurate repair orders and clearly communicate service recommendations Build trust and long-term customer relationships Coordinate with technicians to ensure timely, high-quality repairs Meet performance goals while delivering an excellent customer experience Qualifications 2+ years of experience as a Service Advisor/Writer in a dealership or independent shop Strong customer service and communication skills Ability to thrive in a fast-paced, high-volume environment Valid driver’s license and clean driving record About Titus-Will Automotive Group Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us. In addition to our dealerships, we operate a dedicated service center in Downtown Tacoma and service multiple makes and models. Equal Opportunity Employer Titus-Will Automotive Group is a drug‑free workplace and an equal opportunity employer. We prohibit discrimination and harassment of any kind in accordance with federal, state, and local laws. Employment is contingent upon completion of a pre‑employment drug screen (excluding marijuana). Positions involving driving company or customer vehicles require a valid driving record. #J-18808-Ljbffr